Reviews
5 Star Service
Very professional, courteous, I was in for service and as always well taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Orlando Ruggiero, we're happy you found our staff to be so supportive during your experience here at Kendall Lexus of Eugene.
2021 Lexus NX 300H
I had seen a used Lexus online and contacted the dealer about the vehicle. They were very friendly and accommodating about seeing the vehicle and driving it. We loved the vehicle and bought it that day. This is the 3rd Lexus we have purchased from this dealer over the years Kendall has super friendly staff and the experience could not have been better. The showroom is topnotch!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Teresa B, we are so happy to read such a great review about Kendall Lexus of Eugene!
Maintenance work
Excellent service and very friendly staff. The team is very professional, and I would highly recommend the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael Lacey, thank you for your kind words and this wonderful review!
I recently completed a survey for Kendall Lexus Eugene OR
I recently completed a survey for Kendall Lexus Eugene OR for service visit and I checked off the wrong box which Should have been all 5’s instead of 1’s can be corrected Thanks Trond Arnesen arnesen4@me.com
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your positive review about your recent experience with us!
Great
Great as always have never had a bad experience and will continue servicing me car there and also plan on purchasing a new RX350
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Enjoyed purchasing experience
Cameron was awesome, highly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kelly Quinn, we are very happy to have provided you with such a positive experience!
Kendall Lexus was great
Buying my truck threw kendall Lexus was so easy & fast everyone was so helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Bonnie Mason, we are very happy to have provided you with such a positive experience!
Like my service rep. Melissa always helpful.
Always easy to request service , Melissa my service rep. Very professional. Bought my car there in 2015.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Not great
Not a great experience buying a car. When we finally made a decision they tried to push an extended warranty on us, when we politely declined our salesman sent in some other guy who proceeded to tell me how the reliability of the brand had gone down in recent years, and provided a list of all the cars in the industry and their ranked reliability, with Kia in the #1 spot . We finally told him that his tactic was terrible and that it didn?t make us want to spend an extra $4k on a warranty, it made us want to buy a Kia. Not only that, instead of inviting us in to finish up the paperwork, they had my partner and I tag team back and forth from the rainy parking lot so one of us could wait with our kids who were with waiting in the car throughout this process. Not a single other member of their team was working with a client, so instead of offering us a place to hang out in the lobby, they had us pull our car into their bay. Overall: Not recommended
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, our General Manager, Chad Stilwell, will be reaching out to you shortly to address your concerns. Thank you and we look forward to speaking with you.
Carol Berkman
Great service by Melissa. She is always very pleasant and takes very good care of me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!