Reviews
Kendall Lexus
Mike M. Did a great job on representing Kendall Lexus of Eugene and the Lexus Brand. Love the car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi M S, we are very happy to have provided you with such a positive experience!
Service
Excellent from start to finish. Could not have been better.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the 5-star review!
Lexus owner
Nice people and great service. They take the time explain things in way that car owners can understand.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
B Carpenter, we are glad we could help!
Good ?? communication
Oscar Merry is very helpful. His easy to talked to and He take a note what the cleaner missed the spot in cleaning my car and they will redo the cleaning on my next appointments for 15,000 miles.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Review
First in reviewing the report it says the customer requested q 40,000 checkup. To be clear I DID NOT request it. I called up to have a checkup done. I knew I only had 27,000 miles on the car even though it is a 2018. I explained that to the person and they said I needed a 40,000 checkup. I did not request it. The report says nail in right front. I know this is my fault, but I assumed it was taken out and you would not have returned a car with a nail in the tire. I think the wording caused a problem and it should be clear that I needed to have the nail taken out and I did when the tire pressure came on. The last part and it could be my misunderstanding, but I thought the car was under warranty and was surprised there were any charges. Now would I take my car again to Kendall- yes (and growing up in Eugene I remember when it was just Kendall Ford, and the dealership was downtown).
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, our Service Manager, Naomi Elin, will be reaching out to you shortly to address your concerns regarding your vehicle. Thank you and we look forward to speaking with you.
Kendall Lexus of Eugene, Oregon
I was treated very well while closing the transaction on my new Lexus RX 450h F Sport SUV. Cooper made sure I got to test drive it and Camron walked me through all the high-tech features in the cabin. They were fantastic and I highly recommend them and Kendall Lexus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Excellent Service
xcellent service! They were efficient, kind, knowledgable; I felt special to them. Would definitley purchase from this dealership again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
The best dealership ever!
Absolutely the best, wouldn?t go any place else. Highly recommend the company, the service department, and Edwin in particular.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Larry Jones, we are very happy to have provided you with such a positive experience!
First Service
As always Kendall Lexus was great, Oscar was very professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
The experience at Kendall Lexus
It was a life time experience with you and the rest of the family members of Kendall Lexus. After my family travel from Beaverton to Eugene about 107 miles. We never regretted making that decision.My family arrived in Beaverton safely and we are grateful for the support and gifts. The tutorial is excellent and easy to understand.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for making the trip all the way from Beaverton for your purchase of your new vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!