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Kendall Lexus of Eugene

(235 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–5:00pm
Tuesday 8:00am–7:00pm 7:30am–5:00pm
Wednesday 8:00am–7:00pm 7:30am–5:00pm
Thursday 8:00am–7:00pm 7:30am–5:00pm
Friday 8:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday 10:00am–5:00pm Closed
New (888) 853-3056 (888) 853-3056
Used (888) 852-6631 (888) 852-6631
Service (541) 833-3048 (541) 833-3048

Reviews

(235 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2019 Honda CR-V EX L

Sean was very helpful, got the keys and I went for a test drive. I then was helped by Brendan on the financial loan and warranty suggestion which I opted for. Overall this was the easiest fastest car purchase I've ever made and I have bought over five new cars. Very helpful courteous people at Kendall Lexus. I would recommend them to family and friends and have related my experience to my family. Thank you Sean and Brendan. You guys are awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

On behalf of all of us at Kendall Lexus of Eugene, thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience and we will be sharing your feedback amongst our team. Take care and enjoy your new car!

After a test drive, we purchased our new RX 350h over the

After a test drive, we purchased our new RX 350h over the computer with Kendall Lexus and Neal and Camron. Camron informed us a vehicle that had all the features we wanted, would arrive in about 4-6 weeks. Neal and Camron were excellent with updates and communications as we were selling our car to a private buyer. This made timing and communications important to us, and both of these individuals were excellent! First car purchase out of town and we are very happy we chose Kendall Lexus of Eugene.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Waiting 5 months for key fob.

Waiting 5 months for key fob. Call them "You will have to call Lexus, we are just the dealership" "You signed a document that said you would get it in the summer, and so maybe you will get one in July" So warning if you buy a new car, insist on fob up front, better still , dont buy a Lexus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Hello John, our Service Manager, Naomi Elin, would appreciate the opportunity to speak with you to address these concerns and resolve this matter going forward. Please give him a call directly at 541-335-4211 at your earliest convenience.

Consumer response

Wow! Got a call from the Service Manager and what a pleasure. Professional explanation and understanding of the problem I had and a solution. Even if there had not been a solution, the way I was treated , I would have understood and I would have accepted. This confirmed quickly that it was just a blip in service like all of us have and fundamentally this company treats its customers like I have become used to, special. Made my day, thank you Lexus.

Well worth the drive from Portland!

I buy a LOT of cars. Far more than I should. I have never had so pleasant a dealership experience as I did at Kendall Lexus of Eugene. Krista and Cameron were both fantastic. There was no hassle with the price, trade-in value, add-ons, extra fees, up sells, or anything else. They beat my external financing. The entire purchase process was a breeze. The dealership was beautiful, and they had the car sitting out front shiny and polished when I arrived. I was in and out in less than an hour. Absolutely worth the drive all the way from Portland, and I'd go back in a heartbeat.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for making the trip all the way from Portland for your purchase of your new vehicle! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Kendall Lexus of Eugene

From the first time I contacted Mike Marrow at Kendall Lexus of Eugene, we received nothing but excellent service. Mike picked us up from the hotel we stayed at and took us to the dealership. The whole buying process went smoothly and we drove out with a new 2023 RX 350h. I cannot say enough good things about Mike and Kendall of Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for your feedback. We aim for consistent quality service and are glad that was your experience!

Owner

Great dealership! Always a great experience. It?s the people at Kendall Lexus they keep me a loyal Lexus customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.

Lexus RX 350

Pleasant car buy experience with Salesman Mike Morrow. Highly recommend him, he is professional and his integrity is above and beyond

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Mark Byrd, we are very happy to have provided you with such a positive experience!

Great service

Very prompt at checking in ! The service consultant was very friendly and professional! She worked her magic for my service and really reduced the cost!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Joy Lane, we're glad to hear you enjoyed your visit.

Lauri Quinby

Erwin is wonderful in the service department. Kendall Lexus in Eugene always provides exceptional service. They always take excellent care of me. I highly recommend them for your next vehicle purchase or for service on your current vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Lauri Quinby, thanks for your praise and kind comments about our team.

Kendall Lexus is Great

I am generally quite skeptical of dealerships, particularly when it comes to used cars. Kendall Lexus was exceptional with their service, pricing and expediency when I bought my used 2014 IS 250. I highly recommend considering Kendall Lexus for your next car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us. We wish you safe travels in your Lexus IS 250 and look forward to seeing you again soon! Have a fantastic day!