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Toyota of Hackensack

(4,117 reviews)
Visit Toyota of Hackensack
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 4:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (888) 405-1141 (888) 405-1141
Used (888) 375-3749 (888) 375-3749
Service (201) 977-6330 (201) 977-6330

Reviews

(4,117 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Hackensack from DealerRater.

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Jim L.

Jim L. was amazing to work with and the rest of the staff was also great. So happy I purchased my new vehicle at Toyota of Hackensack!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for 5 Star review! We are glad to hear that your purchasing process with Jim Loscalzo was amazing! Thank you for your business! Enjoy your new purchase!

Great service but waited almost two hours to get my tires

Great service but waited almost two hours to get my tires rotated. It is usually quicker! Thank you!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! The tire rotation service also includes other items such as multi point inspection and adjustment of fluids within the vehicle. Its not just the tire rotation that is performed alone. We appreciate your patience in this matter as these items take longer to address. We appreciate your business. Thank you for choosing us for service.

They were able to fit me in at last minute on a Saturday,

They were able to fit me in at last minute on a Saturday, and fix my car!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that our service department was able schedule you at the last minute on a busy Saturday. We appreciate your business! Thank you for allowing us to be your dealer of choice!

The staff is friendly, professional, and honest.

The staff is friendly, professional, and honest. Excellent service. I have been a customer for over 15 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that you received excellent service during your last service visit. We appreciate that you have frequented our service department for over 15 years. We appreciate your patronage and appreciate your business!

Good service faster and profesional they fix everything

Good service faster and profesional they fix everything with a kind actitud and professional attitude

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that your service was respectful of your time and professional! We appreciate your business! Thank you for choosing us for service!

Teams are very friendly & efficient .

Teams are very friendly & efficient . Definitely refer to friends & family .Diana is very very nice to us . This is 2nd deal for my family this year already .

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review and coming back to us for a second time! We are glad to hear that your experience with Diana was 5 Stars! We appreciate your business! Enjoy your new purchase!

This place is really nice service.

This place is really nice service. The place is nice and clean. All the staff also friendly!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that the service staff were friendly during your service visit. Thank you for servicing with us! We appreciate your business!

Easy in and out for service and a recall.

Easy in and out for service and a recall. Always a good experience at this dealership and I have been using them for over 20 years

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We appreciate that you have been servicing with us for over 20 years. We appreciate your business! Thank you for allowing us to be your dealer of choice

The Toyota of Hackensack Service Center provided

The Toyota of Hackensack Service Center provided excellent service for my vehicle. I have no complaints.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that our service department provided excellent service for your vehicle. We appreciate your business! Thank you for servicing with us!

Melissa was very attentive to us as customers.

Melissa was very attentive to us as customers. She made sure the process was smooth

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We are glad to hear that Melissa was both attentive and made the process uneventful as possible. We appreciate your business! Enjoy your new purchase!