1st Kia of Simi Valley

Great friendly customer service . I went in for a service and was pleased with how they treated me I recommend this place for service.

My service was thorough and efficient. My consultant, Brian, was courteous and professional. Had a very pleasant experience.

Syd aling with the staff thete were mist helpful and not pushy. It was kess stressful than many purchasing expetiences I've had at other dealerships.

My salesperson Sid was one of the reasons I bought the car. Sid was the most kind, patient and knowledgeable car salesperson I have ever done business with. He made the whole experience great!

I came in because our car had engine troubles. Brian Keelan was our service advisor for the process to have our engine replaced because of a recall. He was super helpful and very informative all throughout the process.

Everything was written and communicated and I knew wjat was happening. The invoice did not exceed the quote. The service person was very polite and helpful. The service did not exceed the estmated time for repair.

The ease of making appts. Services offered are alot. Service people very knowledgeable. Definitely would send my friends who own Kias.

Joe was very helpful and his personality was very calming. He was not at all pushy as most auto sales people are. I requested a second key fob and the manager Johnny was very accomodating, however, I have not heard from the key (locksmith) yet?

We were totally let down and very unhappy by the lack of courtesy that we were treated with by one of the service reps at this dealer. There is only 3 reps at this dealer. Brian, Odín and Sang. Brian and Odín were great! They’re anlways very courteous to our needs. Especially Brian. Brian is usually the rep who we deal with for any issues we might have with our vehicle. Unfortunately when we needed a new appointment for work to be done, I was connected with a service rep named Sang Bae. Let me tell you, Sang has no business answering phones and helping customers if he’s going to be treating them the way he treated me when I asked for a new appointment! I talked to Sang and was told Brian was out ill. I was fine with that. I then told him that I needed to schedule another (#3) appointment to have my car worked on and he totally declined to do so as soon as I mentioned that I usually work with Brian and that I knew he was out ill. He immediately started acting like a total jerk and declined to make me an appointment and said for me to call back when he was back. I then told him that at that point I just needed an appointment so I could get my transportation situation handled for drop off and he continuously declined to do so and gave me the worst attitude. I think I have ever received at a dealership. I was so angry that I let a day go by before calling back to speak to someone else. I made it clear to him that at that point I just needed an appointment. He could’ve made my appointment under Brian’s name and handled the situation professionally. Instead he totally acted otherwise and this has now cost them a loyal customer willing to drive an hour out of his way for their service. I was doing my best to work with the service reps regarding the issue and was doing my part in scheduling transportation for vehicle drop off and pick up, since we had chosen to continue working with 1st Kia even if it was that far away from us in comparison to the Kia dealer that is only about 5-10 minutes from our house. We were just that happy with 1st Kia after the purchase of our Telluride. I’m sorry to say that even though my issue was taken care of, professionally and courteously by Brian, I will more than likely not be returning to have work done here as long g as Sang is “helping” customers. He definitely needs to realize what his job asks for and how he’s supposed to treat the customers who shows to come to this dealer. There is a lot of competition out there for him to be chasing away the customers they currently have. Sorry for the rant, but service rep/writer, Sang Bae, needs to be mentioned here.

My appt time was honored, I was able to drop my car off a day early and leave the keys - pick up happened a day later than promised but they kept in contact with me alerting me to the fact it would be a day later than promised