Reviews
Service Dept Communicative and Helpful
My appt time was honored, I was able to drop my car off a day early and leave the keys - pick up happened a day later than promised but they kept in contact with me alerting me to the fact it would be a day later than promised
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathy, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Sevice is everything!
The service advisor Brian at First KIA was great! My car was fixed and ready on time, and they cleaned it. I am very glad I went to First KIA of Simi Valley.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Caroline, thank you for your kind words. I feel our service department is what makes 1st Kia of Simi Valley special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
A to Z was a great experience
A to Z was a great experience. Very friendly and professional staff. All was done to my full satisfaction. Definitely would recommend it to my family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
First Class!
Very straightforward and no nonsense! Shortest buying experience I’ve ever had! Would definitely recommend this dealership to anyone considering car purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
great service with very pleasant results
detailed info on proper gasolines to use and why.there are detergents used in the production of the varied gases ,some are more beneficial than others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Joe and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at 1st Kia of Simi Valley. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Best Service Experience
This dealership does the best not to charge you with extra unnecessary service. Indeed despite your expectation, you may be surprised by advise of unnecessary service so you pay less. The environment is pleasant and make you to be relaxed and comfortable. The advisors work for you with care and kindness.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this amazing review for our team, Simon! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Service
Oscar knew what he was doing and was not “pushy”. The wait time was long and I didn’t have someone to help with there and back.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service!
Outstanding service! Everyone in office and service bay performed professionally...I have dealt with this dealership for well over 10 years, never been disappointed...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Very happy
Very friendly and professional, Most important we were treated with respect, something all of the other dealerships we visted (4) seemed to lack.The final out the door price was well within our budge, not so much with the other dealers. They made buying a car very easy and simple. The whole process only took a couple of hours. OUTSTANDING value especially during these difficult financial times. Thank you everyone at First Kia
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brenda, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose 1st Kia of Simi Valley. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
1st Kia of Simi Valley
Very professional staff and willing to go the extra mile for the customer. This is the seconded car we purchased from 1st KIA of Simi Valley.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Matthew. I am very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005