1st Kia of Simi Valley

*DO NOT GET YOUR CAR SERVICED HERE AND IF YOU CAN HELP IT, DO NOT BUY A KIA* If I could give negative stars I would. TL;DR: My mom serviced her car here, received it with missing paint. Doug and his manager, Guy gave us awful customer service. Still not resolved and we are frustrated. I took my mom to get her 2013 Kia Sorento (~64,000 miles) serviced in the afternoon of Feb 21. Her car was to have an oil change, brakes replaced and tire rotation. Doug Mcintosh was our service attendant and seemed nice enough. His pre-inspection check consisted of him walking around the car. He didn't point out anything out of the ordinary. He said to be back in a few hours and we did. We went to watch a movie to escape the rain while we waited. It wasn't until the next day that we noticed that the 'A pillar' of the windshield was completely missing about a foot long piece of paint. I immediately called Doug and he said he had noted the missing paint during pre-inspection and that he would send me a copy of that paperwork. He never did. My mom called and spoke to the service manager, Guy. Over the phone, Guy claimed that the car was like that before the service and had pictures to prove it. Meanwhile, I called Doug and he claimed that peeling paint is COMMON on Kia's and that he didn't know how the paint just went missing. He literally told me that maybe 'someone spilled acid' on my mom's car! What?!!! Lol! I asked him if they used a pressure hose on the vehicle to wash it. If they used too much pressure then it's a plausible reason for the missing paint. He said the car wasn't washed and that he didn't authorize any wash. I know for a fact that the car was washed because it had been raining that day and the streaks from the windshield wipers were gone. It was at this point that said he was new to the business and if the car was washed, he didn't know what kind of hose they had in the back. Finally, he said he didn't want to get in the middle of everything and that my mom was already talking with Guy and that it was out of his hands. So back to Guy... when my mom went to meet him, he apparently didn't have any pictures after all. He couldn't supply us with ANY proof that the car was already missing this paint before the service. He said that he had left a voice message to a 'male' (me) on Tuesday, Feb 19 to tell me about the missing paint. I never spoke to Guy. I never received a message from Guy. Since, of course, the car was serviced on THURSDAY, Feb 21 and at that time Kia didn't have my phone number! Oh, did I also mention I was out of the state on Tuesday?!! For completeness, I did give Doug my phone number for that service paperwork he never gave me. At this point my mom was frustrated and left. I called Guy myself on Friday, Feb 22, asking him to call me to talk about all this. No response, so I left him a message. I called again on Saturday, Feb 23. No response again and another message. It is clear that the service department at Kia does not want to claim responsibility, but what's even worse is their customer service. As I reflect on our experience here, I have had other vehicles serviced at Toyota and Chrysler dealerships and during pre-inspection I'm always told of the damage that's on my car prior to service. Furthermore, I expected at least a phone call from their service manager to least discuss the situation. Every contact we've had with this dealership about this issue has been awful. If Doug and Guy are representative of the entire staff at this Kia then I can only conclude that this Kia dealership is inept, doesn't care about their customers, and flat out likes to cover up their mistakes. My mom has had a Kia for the better part of 12 years, after this experience I am doubtful her next car will be a Kia.

always professional and courteous. Robyn is great and pleasure to deal with. I like dealing with local businesses if I can as long as the quality and costs are comparable. please don't start raising prices unless necessary.

Everyone was courteous and helpful. In addition, my salesman Omar was very interesting to chat with. Those lag times as the sales manager when back and forth passed very quickly.

Jesse Trujillo really knows the cars inside and out. When we went on a test drive he went over the car features. When I purchased the vehicle he went into great detail of every feature on the car. Jesse is polite, personable and does not over power you like some dealerships.

Jesse stepped in to finish my purchase when my original sales rep wasn't available, showing great teamwork. He was super friendly, informative, and efficient. He took extra time to explain all the features of my new car. The staff here works together to ensure customers get full attention.

all my concerns and questions are quickly addressed. everyone is helpful and friendly. Sang kept me updated on the progress of my service and solved the problem I was having with my car. THANKS!

Mark Brody was helpful and easy to work with. If you are in the market for buying a vehicle, new or used, we highly recommend Mark. We had a short amount of time to purchase the car and he made sure that we were his top priority.

Personnel were courteous and helpful. Jessie was more concerned with my satisfaction than making money on the sale. The staff in total were helpful and were able to get for me exactly what i wanted.

The whole car buying experience was quick and easy. Everyone was friendly and happy to help. Mark Brody was an absolute pleasure to work with.

Robyn R., my service advisor! She is awesome, very thorough and super quick. I had a long list of items to check on and she addressed every one of them and even saved me money on my repairs!