Reviews
Great service as always!
When I took my KIA Optima turbo in for an oil change, Jimmy, the service advisor, checked my car's wheel alignment and brakes as part of the the full inspection. Everything checked out great! I have owned this car for 6 years and it has been so reliable. I appreciate the free car wash as part of the oil change, too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Thank you
Thank you for all your help with our purchase of my Kia. This was a third purchase from your dealership and each time has been painless.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Darcel made sure your needs were addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Jimmy was very helpful and directed me to what had to be
I have gave this rating because of the service and guidance of the service rep. Jimmy, His informing me of what needed to be done and to bring my car back for a recall that needed to be done and he was very helpful and caring
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Kia purchase
It was the easiest car purchase ever, friendly, no hassle! They answered every question, and were so easy to deal with, I would recommend to all my friends and family!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Amazing!!
Mark was will to negotiate to the point that the offer was fair on both sides. The deal was made in a timely matter. Thank you Mark Brody.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
I had a great experience buying a new car.
Customer service was great! Cameron was exceptional and answered all of our questions. He showed great patience while showing me all the gadgets on my new car especially when I kept saying could you repeat that again. I have already recommended this dealership to someone and I bought my car only a week and a half ago.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
First and foremost, thank you for stopping by to leave this incredible review, Sharon. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Cameron assisted you in such a detailed and customized manner. Give us a call if you have any further questions! All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent car car
My car has run well for the 6 years that I have owned it. I have maintenance services performed by this dealership alone. The customer service is always excellent and the service prices compared to other car dealerships is much better.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We cannot thank you enough for this glowing review of our service center, Nicole! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
a great car buying experience
I got super lucky when I walked onto the lot and was approached by Collin R. As we all know buying its car sterotypes of taking forever, getting pressured and hard sselling techniques used. I will say Collin took the time to not only test drive two vehichles, but also took the car to my house so my family could see them as well. He never once tried to sell me on a certain vehicle but just kept trying to find out my needs and expectations. I told him the number I was hoping for based on internet advertisement, and he did everything in his power to reach that number. In the end, I chose the Van, the best buck for the needs of my family of 6. I would recommend Collin R to my family, friends and any potential car buyer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write about your experience with us, Cory! At 1st Kia of Simi Valley, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Collin was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Kia in Simi Valley is awesome!!
Mark was awesome! There was no pressure. I was given space to talk it over with my husband in private. He was friendly, personable and didn’t fit the stereotype of a car salesman. I will defiantly recommend him at Kia.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your business as well as your recommendation of Mark! We're proud to offer our customers a pressure-free shopping experience, and we are glad to hear that was what you received from him. Please let us know if there's anything else we can do for you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Sorrento
Service, knowledge of the staff about their product, fairness with negotiation and the product itself was all an amazingly positive experience! Thank you... I love my new serrento... and buying it from first kia in Simi Valley could not have been better!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us, Kathy! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005