Reviews
Wonderful Experience
Robyn was absolutely the best. I really love texting for the status of my repairs instead of trying to call into the Service Department. I appreciate the free oil change with the completion of the recall service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wendy, thank you for the awesome feedback! You're right, Robyn is an excellent service advisor and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. We look forward to working with you again in the future. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Pleasant car shopping experience
I felt the sales associate was very informative and will to find the answer to my question if he did not know it. Although the ultimate goal was of course to sell the car, I did not feel overly pressured and hounded by the sales representative or manager. Overall very pleasant car buying experience.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 2.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is very kind of you to write us such a nice review, Veronica. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to 1st Kia of Simi Valley. Thank you so much for your business and please let us know if there's anything else we can do for you. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Awsome service. Freindly and fast
Cameron our salesman listened to what we wanted and showed us multiple options. He was very helpful in guiding us to the car and deal we could afford. Very instrumental in helping us get to a deal that worked.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Micheal, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Cameron's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
I love my car.
Fast service and friendly staff made servicing my vechicle easy and efficient. I will continue to bring my car into First Kia for servicing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review, Pamela! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Wonderful Customer Service
Our salesman Collin was very knowledgeable and helpful. Thank you for making the process of purchasing our new car quick and simple.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this excellent feedback and your very kind recommendation of our dealership, Victoria. I am happy to hear that Collin worked hard enough to make your purchase completely painless. We hope to see you again in the future for your next service appointment. All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
awesome service
Service! Jimmy is a great Service Rep. Jimmy took care of us and made me and the wife feel really comfortable. Service was wuick and easy no hassle and no trouble at all
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Felix! Thank you for this great review! Jimmy is truly an exceptional employee and we appreciate him for giving you a great experience. We look forward to working with you again in the future. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Awesome customer service
Jimmy was awesome, very attentive and courteous he went out of his was to make make visit count!! Never a disappointment coming to first Kia.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write such great feedback, Tony. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jimmy was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great customer service
The sales men were very friendly to my family, and were not pushy. Our salesman went out of his way to find the Kia that my daughter was looking for. We first tried Galpin Kia because they were closer, but they were trying to push a car that my daughter did not like. First Kia did all they could to find the car that my daughter was looking for, and then went out of their way to get her a payment that she could afford. We tell all of our friends about how great the sales staff was to us. Thank you again
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is great to know that we were able to provide you and your daughter with a pleasant time purchasing her new car, Steven. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Thanks again, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Wonderful experience
First Kia of Simi made our new car buying experience a great one! There was no pressure to buy, and everyone was extremely friendly. D.C. was wonderful to work with. Everyone was wonderful to our kids. Highly recommend First Kia of Simi!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Morgan, thanks for this marvelous review and congratulations on your new car! We are so pleased that D.C. was able to provide you with such exceptional service. Enjoy your new car! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Jimmy and Robyn are the best. There both very good at there job. Never had a bad visit, because jimmy and Robyn always take care of me .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mia, thank you for the awesome feedback! You're right, Jimmy and Robyn are excellent service advisors and we appreciate all they do for us! We're very happy to hear that they were there to provide you with great service. We hope to see you again in the future. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005