Reviews
My new Soul Plus purchase
Daniel Roebuck (AKA DC) is a terrific salesperson. Sid, the general Manager was excellent as well!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kathy, thank you for writing about your visit with us, and congratulations on your new Kia Soul! Daniel and Sid are assets to 1st Kia of Simi Valley, and it is encouraging to hear they impressed you by delivering our trademark service. Thank you for your recommendations and we look forward to working with you again in the future! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Awesome Service!
Always polite, pleasant, and professional service and attention....from our first contact with Robin.....then Vince comes to find out if everything was satisfactory...then back to Robin to then paying for the service that is always less than expected.....or nothing because it is covered.....We cannot think of anywhere else we would take our cars for service....it feels like we are visiting old friends every time we come here
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your kind words and fantastic review are greatly appreciated, Jan!I am elated to hear that Robin and Vince were able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests.Thank you for spreading the word about your excellent experience at 1st Kia of Simi Valley; we look forward to working with you, your family, and your friends in the future. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Service
All went well. And the people are all very nice. But it did take longer than I expected to do an Oil Change. 2 hours is a bit much when I had an appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your great review, Leah. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Car Repair
Jimmy was very friendly and really helpful. He conducted himself in a really proper and professional manner, which is the kind of behavior that would make me want to return to your dealership. For example, when I got there he repaired my car's manual transmission knob himself in under 30 seconds. This was a lot faster than the half-day job I was told my car would need to be repaired when I originally called your dealership to make an appointment. His overall demeanor was just very pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience at our service center, Seth. I'm glad to hear you found us professional, fast, and neat, especially with the help of your technician, Jimmy. If there is any automotive need we can help with in the future, don't hesitate in contacting us. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great and quick service
Jim was extremely helpful and informative. Made sure I was taken care of from beginning to end. Quick and easy service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write such great feedback, Kory. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jim was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
I was provided prompt service. All my questions were answered about my vehicle and future service/maintenance needed. Ok 20 words.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pedro, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent service department
Robin was so nice and helpful. The waiting room is comfortable, love the snacks, and free WiFi! I felt very comfortable here and my service was completed fast. Love the text updates.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words, Ruthye. It is nice to know that Robin was so helpful during your visit. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. We look forward to working with you again. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
15k service done
Robyn was very nice. Service was done in good time. I will go back again in the future. Thanks again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jack, thank you for writing about your visit with us! I am happy to hear that Robyn was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Vince in service was excellent Sales dept was not pushy but helpful everyone was cheerful Waiting area for repairs is very comfortable
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Corinne, it's great to know that Vince provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service from service department
Your service staff made me feel welcome and were very very courteous. I would recommend your service to the people I know but not your sales department.
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cristina, it is wonderful to hear that our staff at 1st Kia of Simi Valley was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005