Reviews
Great service
I had terrific service. Timing was fast. Wish that warranted covered back door that won't open and button on steering wheel
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marianne, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
great customer service, car ready when promised
i experienced great customer service. my service advisor jimmy was great and extremely professional. i waited in the lounge; it was comfortable. my car was ready when promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Greg. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great and reliable service
Robyn Rymond was very efficient and courteous, as always.We were able to have our van serviced in a convenient and timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Luis and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Robyn is a great asset and we're thankful to have her on our team. We appreciate your business! All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Uber driver
Sales agent was very friendly, knowledgeable and understanding of our desires, as well as our needs. They had a reasonable selection and supportive staff. The finance department worked diligently to get us an affordable payment for the model we wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mario, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing 1st Kia of Simi Valley! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
So you bought your car-how is the follow up?
Buying experience is usually good but not too many dealership treat the client as well as you do after the selling point and each time we come for servicing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We love hearing from our customers so thank you for taking the time to write this glowing feedback, Dalia. It's wonderful to hear that our staff at 1st Kia of Simi Valley was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Very nice and informative. Very clean waiting room. Very friendly employees. Very close to where I live. Work done in a timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words, Leona. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. We look forward to working with you again soon! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Took car for Recall issue
Prompt Courteous service. I can always count on the service department to give me a ride to work when I drop my car off for service. I love the fact that they wash my car when finished with servicing the car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos, Julie. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service! Like dealing with friends
Robin and Jimmy are fantastic! They are the reason I keep coming back. It's like dealing with good friends...no pressure.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard, thank you for the awesome feedback! You're right, Robyn and Jimmy are excellent service advisors and we appreciate all they do for us! We're very happy to hear that they are always there to provide you with great service. We look forward to working with you again soon! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Car Service
Jimmy was friendly and professional and made sure I was comfortable during my wait. I even got a free donut!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jessica, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Please let us know if there is anything else that we can do for you. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Robyn ROCKS!!!!
Robyn is ALWAYS the most helpful and knowledgeable service representative!! I do not know what you would do without her.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sally! Thank you for this great review! Robyn is truly an exceptional employee and we appreciate her for consitently giving you a great experience. We look forward to working with you again soon! Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005