Reviews
Great customer service
Very friendly staff. They made everything so easy! They are personable and treat you with respect. I will return for sure!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bryna, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Quick
Service was exactly what was told during the drop off of the car, No surprises and finished work quicker than originally expected....
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Seth, it is wonderful to hear that our staff at 1st Kia of Simi Valley was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best wishes, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service on car and service person, Robyn
Robyn is efficient, handled a change from regular maintenance to need for new tires, extended service, etc. than planned on and was extremely lovely to work with. After driving over 50 years, this is the best car maintenance service I've experienced.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Carla! I'm very happy to hear that Robyn was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
I have been a customer of 1st Kia since 2001 and have always appreciated the friendliness and professionalism of the staff. Timely servicing and completion of the work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Nancy and thank you! We can't tell you how much we appreciate your customer loyalty! We are happy to hear that our staff has always provided fantastic customer service. We appreciate your business and we look forward to working with you again soon! Thanks again, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
GREAT SERVICE AS ALWAYS
My service writer Robyn is always friendly and very helpful, she has the knowledge and experience that lets you know your in good hands. She's great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us, Monica! I am happy to hear that Robyn was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service Department
Jimmy was great. Friendly, attentive and took care of my needs. They got me finished earlier than my appointment time and did a great job. I highly recommend this service department.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian, it's great to know that Jimmy provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service and reliable
Everything is fixed properly and on time as promised. I have been to this place many times, taking care of my car's regular maintenance and car problem. Customer service is excellent!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Gellan. Glad to hear that you are consistently impressed with the service we offer here at 1st Kia of Simi Valley. If there is anything more we can do for you please come back and see us any time! Take care, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Service dept is good, sales dept, not so much
I willl not refer anyone to purchase a car there due to the dishonesty of the sales people especially, I think his name is Jim. But I will recommend people for service the service department is good.
- Customer service 4.0
- Buying process 2.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christina, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Thank you for the kudos about your service team. We appreciate all they do for us. We look forward to working with you again soon! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent service.
Vince assisted me right away as soon as I arrived. Excellent customer service. Great customer lounge with coffee and donuts provided.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rey, it's great to know that Vince provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service and Clean!
I just love the service, they let you know what they're going to do first and call you if there are any chances. What i really love is how they offer free carwash and free all around check.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathy, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don't hesitate to reach out to us for anything else. Thank you for choosing 1st Kia of Simi Valley's Service Department. We look forward to working with you again. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005