Reviews
Very informative salesperson
Was very pleased with how knowledgeable and friendly our salesperson Jeremy was. We enjoyed working with him on our car purchase as he answered all our questions and spent time with us showing all the features on the car. Overall, a very good experience!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Julia, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Jeremy is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. Congratulations on your new car! If you have any questions, please do not hesitate to come see us. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
The wait was not long. You had a nice waiting room, with coffee and donuts :) The technician was knowledgeable and explained what he thought was important to do in the next couple of weeks. And the rest could do later.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Brad. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Service
Friendly and helpful service. Service was completed when promised. Addressed all concerns and answered all questions. I will definitely return for all my service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review, Ralph! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. We look forward to working with you again soon! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Both service writers kept me well informed and were a pleasure to work with. This dealership has a really good service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We love hearing from our customers so thank you for taking the time write this glowing feedback, Kevin. It's wonderful to hear that our staff at 1st Kia of Simi Valley was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
My experience
Quick, professional and helpful. The service tech gave me good advice that didn't end up costing any additional money. They didn't charge me for unnecessary services or parts
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Erin, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don't hesitate to reach out to us for anything else. Thank you for choosing 1st Kia of Simi Valley's Service Department and we hope to see you again! All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service as well as Sales Department
Everyone is curteous, they go about doing their jobs in a professional, friendly manner, and the car is ready when they promised it'll be ready, sometimes earlier. Everyone is honest; they're not trying to sell services that are not needed. I never feelt pressured into accepting any extra service that I did not think was necessary, rather, I was advised against unnecessary work. I'm very happy with this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lawrence and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at 1st Kia of Simi Valley. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
Robyn is awesome friendly efficient and knows my needs for my Kia Soul before l remember to ask. Love bringing my car here
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sherryl, thank you so much for your review! We really appreciate your business and are so happy that Robyn could provide great service to you and your Kia Soul. We look forward to serving you again! All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Service Team Cares
Everyone is so friendly and they listen to the customers. They review everything they are going to do and call you if they find anything that needs to be repaired or replaced. Service with a smile.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Susan and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
John R.
The service team always keeps me informed throughout the day. I think the pricing is fair. I am thinking of buying a second Kia for my daughter
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it's time for your next car. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service and communication
All recommendations were discussed with me prior to performing the service, and the work was completed promptly. In addition, the service representative was friendly and kept me informed.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Michael! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. We look forward to working with you again soon! All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005