Reviews
Great service and communication
All recommendations were discussed with me prior to performing the service, and the work was completed promptly. In addition, the service representative was friendly and kept me informed.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Michael! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. We look forward to working with you again soon! All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Engine Recall
The service representative was very helpful and informed me of all issues with my auto. They told me right up front that they would need my car most of the day
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Roda! We're glad to hear that our team was friendly and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Another good trip to First Kia
Seemed to be a disconnect between phone staff and service staff on when a recall item could be fixed. Initially, was told by phone staff that Saturday was fine to bring in, but came to learn that Saturday's have a reduced number of techs. Still, they managed to fix the recall item.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for this glowing review of our service center, Peter! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great costumer service rep
robyn was able to explain things to me that made sense to me without an argument. Communicating with rep was so easy looking
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for taking the time to leave us this review, Elda. It's great to hear that Robyn was so helpful during your visit! Take care until we see you back in again. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
Everyone was so nice and efficient from the get go. Jimmy was awesome and so was the rest of the staff. Waiting area was comfortable and cool! I 'll be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for stopping by and leaving this review, Linda! Take care until we see you again! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent customer service!!
Jimmy was so great!!! He explained what exactly the recall was for. Said he would call me at 1:30 to let me know what time car would be ready which he did. I said my car needs washing and he said he would take care of that. Excellent customer service Jimmy provides!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind review, Julie! Thanks for your business. If we can do anything else for you, just give us a call! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Very clean and friendly place.
More than anything I liked the very sharp and knowledgeable salesman who helper me in the process of getting my new Sportage. His name is Jeremy Corwin.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kind review! It's great to hear that Jeremy took care of you. Enjoy your new Sportage and let us know when we can help you again. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Recall experience
Loved the kind yet professional customer service, accuracy of the time frame, my rep. [Jimmy] was keeping me updated. He did amazing
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Vanessa! I'm very happy to hear that Jimmy was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
great Servcie
My service advisor took the time to explain to me about the recall items that needed to be addressed and kept me updated often enough.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Lida! I'm very happy to hear that our team was of such great help to you. They take pride in their customer service and always make sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Oil Change
Friendly staff. Very heavy handed in asking for customer participation in these surveys. I almost feel as though their job depends on them getting these surveys done. If that is the case...that policy should stop. And if it is only the case of them getting an extra $50 for surveys...quit pushing them so hard.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jason, thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005