Reviews
Love the people. Love the car. Love the Service.
Love everything. Timely. Affordable. Convenient. Love the people (especially Robyn and Vince). Love the car (2015 Optima). Love the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for giving us the opportunity to service your Optima. I am happy to hear that everything went well for you. I will pass your feedback along to Robyn and Vince. We look forward to working with you again. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
I was give a clear explanation of service and options by my service advisor, Jim. The service was completed within the timeframe promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for this glowing review of our service center, James! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
service personal are approchable
Easy to make service appointments service is quick. I will not deal with purchasing a car from this dealership. True Sharks and that's giving the real sharks a bad rap. Watch out for the red car hook in the show room, the best car and then you need to down grade but the price and deal dont match the less expensive car. They'll not deal one penny. Single women watch out, go in with grit.
- Customer service 4.0
- Buying process 1.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the detailed feedback, Adriane. At 1st Kia of Simi Valley we strive towards providing the best in service to our community. I see your concerns and would like to learn more about the issues at hand. Please reach out to me directly and we'll work on this together. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
Robyn is a very courteous and efficient Service Representative. Debbie is so helpful and she explains thoroughly what was performed on my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gloria and thanks for the great feedback! We're very happy that Robyn and Debbie were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Professional people at work here
Service personnel are very professional. The works was completed within the time period they said it would take and it was done properly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Martin! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. We look forward to working with you again soon! All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Prompt, attentive, and friendly.
Prompt attention and service. Friendly. Service was performed on time and service rep informed me of recall issues which need to be addressed on my next visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Donald, we cannot thank you enough for this glowing review of our service center, Donald! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Robyn is amazing and always gets me in and out as fast as possible. Your shuttle drivers are also great. They treat me with respect.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Victor and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Robyn is a great asset and we're thankful to have her on our team. We appreciate your business and look forward to your next visit! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Great service. It's nice to have Robyn always greeting us upon arrival and making sure the work get's done in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Linda! Thank you for this great review! Robyn is truly an exceptional employee and we appreciate her for always giving you a great experience. We cannot wait to see you again soon! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
My experience at First KIA
The staff at First KIA are very friendly, quick quality service. Nice waiting area. Thank you. Would recommend to my family and friends!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Helle. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as a friendly and professional service to our guests. Please come see us for any future needs. Thanks again, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
only place to care for your most treasured car.
Friendly, nice, quick, knowlegable, honest, trusted experts from the intake to the mechanic, to the cashier. Thank you for everything.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Sarah! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. We hope to see you again soon! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005