Reviews
My first, but not last, visit to 1st Kia!
Friendly and professional! Loved how we were reminded via email and phone, that does help! We were greeted right away by Jimmy when I pulled my car in, he had all our information. Very quick check-in and we received a call when my car was done and right on time too! My car even got washed which I really appreciated! Thank you again Jimmy, and I promise I will get the oil changed at 5,000 miles!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Eric! Thank you for this great review! Jimmy is truly an exceptional employee and we appreciate him for giving you a great experience. We cannot wait to see you again! Thank you, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service and clean area
The people at first Kia Simi were very nice they are quick with the job and they gave me plenty information what I should know about what the When the job was done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for this glowing review of our service center, Eriberto! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Love 1st Kia
Robyn and the ladies in the service center always take great care of me and my car. If I have any questions they are always able to get me an answer in a timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Rita and thanks for the great feedback! We're very happy that Robyn and our team were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
30,000 mile inspection
Jimmy was VERY helpful and friendly. He has excellent customer service skills and made sure my vehicle was finished promptly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review, Janaan! We're happy to hear you're satisfied with the customer service Jimmy provided. Take care! All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Fantastic
Attentive to our needs/service. Recommendations for places to eat while we waited for our service to be complete. Gave our daughter an activity book.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kind words, Jeremiah! Take care until we see you back in again. All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellence service
Jimmy my advisor is always nice and thoughtful. He makes me feel well taken care of. When I ask him a question his response is thorough
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Betty and thanks for the great feedback! We're very happy that Jimmy was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Great service The proses was promt. The staff is very knowledgeable And friendly. They have a great selection of cars also the facilities were very clean.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Everyone was so nice and helpful. Didn't take long. Had free water and coffee and tv. Had restaurant close by. Came to tell how far along your car is and what was done and what still needed to be done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paulette, it's great to know that our service team provided an exceptional experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
fast and easy
smooth process no delays and very friendly. I would recommend to all my friends and family. Thank you very much for the great car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wayne, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Thank you, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent Service
The service advisors are very friendly and personable and remember my name not matter how long it has been since I've last been in. While waiting for my vehicle to have the oil changes and a tire issue, I browsed the lot as we plan to purchase a new car within the next 6 to 8 months. The sales people did not pressure me or hover at all once I told them I was only browsing today even though I picked up brochures and looked at a car in the showroom. The customer lounge is small, but well appointed with TV, phone charge port, a desk for working, vending machines, free coffee/tea, water and even fresh donuts! I am very happy with this dealership. They do care about their customers and take all feedback seriously to improve and it shows.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Melissa, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Best Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005