Reviews
Great service
No troubles with anything. Everything I asked was taken care of, and some. Will recamend to family and friends. Great job!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write us a great review Laurie! I am thrilled to hear that you had such a great shopping experience with us. Please let us know if we can help you with anything else. Thank you, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Very Good service and on time.
They were extremely friendly and were concerned about my comfort while waiting. They took my car right away and did the work within the timeframe that they said. I was very satisfied with my experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Monica, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Until next time, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Super service
Great service and very professional. The service girl was out-standing and very helpful. she was able to satisfy all of my concerns.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Susan, thank you for the feedback! We are happy to hear of your positive experience at 1st Kia of Simi Valley, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Happy in the Hills
I think your people did a good job. It seems the problem has been resolved resolved resolved and resolved and resolved.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Doree, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Thank you, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Kia service
Prompt service, service person took time to address my concerns, was friendly would use this dealership again. A good to experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Smoothest car-buying experience possible
I had a really fantastic experience buying a new car here. Getting a test drive was easy and Darcel was the perfect companion, answering any questions I had and getting me the information I needed. I never felt pressured to make the purchase and they didn't pull anything shady - no last-minute $2000 add-ons or any of the other common dealer tricks. With all the horror stories I've heard about buying cars elsewhere, I'd definitely make the trip here again next time I'm looking for a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mike, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that Darcel provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Very friendly staff
Salesperson DC was a great guy! And another salesperson went up to the gas station to get me a soda because the soda machine at the dealership only had sodas that I didn't like...
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Curt, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
great
The friendly staff provided quick service and scheduling my appointment was easy and they were ontime. It is really stupid that I have to use at least 20 words.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kari, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Take care, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Always quick friendly service and they take the time to explain work that they recommend or work that needs to be done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Edward, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Another Great Service Performed!
Simi Valley Kia always comes through for me. Even though I've moved away, I still schedule my service appts when I'm visiting.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Laura and thank you! We can't tell you how much we appreciate your customer loyalty! Until we see you again, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005