Reviews
The Sales Consultant was the best
Darcel made the experience pleasant. He was informative and helpful in every way possible without being overly aggressive. I did not feel pressured at any point to complete a purchase. All of the personnel I encountered added to this being a good experience. However, Darcel was the reason I returned to this location to purchase my vehicle after looking at it several days earlier.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Linda, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Darcel's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Best Sales Consultant Ever
Darcel made the experience pleasant. He was informative and helpful in every way possible without being overly aggressive. I did not feel pressured at any point to complete a purchase. All of the personnel I encountered added to this being a good experience. However, Darcel was the reason I returned to this location to purchase my vehicle after looking at it several days earlier.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Darcel's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Very pleased.
The service Manager was excellent! The service didn't take as long as he said and it was all explained. I was impressed!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Jeanne! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great customer care clean dealership
Sales teams was top notch! Ian was great! Dealship was clean also when the deal was done everyone said congrats made us feel great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to write this review, Laurene. I'm very happy to hear about your positive experience at 1st Kia of Simi Valley working with Ian. If you have any further needs, do not hesitate to stop by for a visit. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Amazing experience
Incredibly friendly workers, helped me understand everything that I needed to know.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Awesome service
Everyone is always very friendly. They do their best to accommodate your schedule. I've never had a bad experience at this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Andrea, Thank you for your wonderful remarks about your experience here at 1st Kia of Simi Valley. We shall cascade to the team your valuable comments as your words of appreciation never fail to inspire us to be consistent in providing excellent service. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Eian, our sales specialist, was very professional and helpful. The entire process, from selection to lease to driving home with our new car was completed in less than 2 hours.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Reviews like yours are truly a breath of fresh air, Peggy! Eian is truly an invaluable asset and we appreciate everything that he does. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that we can do for you. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Wonderful Service
It was a pleasure to meet and work with the staff and the entire experience was great! Ask for Mark, he was our salesman and he was terrific!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It's wonderful to know that your visit was such a pleasure, Elesa. I will share your compliments with Mark. Take care! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Service prices are high
It's close to home and the staff are friendly, but the invoice for an oil change and a cabin filter was a rally killer
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback, Fred. Please reach out to us if you have any questions or concerns. Take care! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service; Very professional but friendly too
Very easy, quick, and efficient. Got my call about my car as soon as it was ready.Very professional but also nice, great customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Bonnie! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005