Reviews
Stellar service
Always stellar customer service with knowledgeable staff; quick service. I bought my KIA at First Kia and always get my service there. All the staff knows me and my car...First Kia is the best dealership and service provider for my KIA Soul Sport!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review, Leslie! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Robin in service in Simi Valley is awesome
Dealing with Robin in service! She is awesome! So nice, so friendly, i will go back over and over as long as Robin still works in service!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Susie and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Robin is a great asset and we're thankful to have her on our team. We appreciate your business! We look forward to seeing you again soon! Best wishes, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service! Great staff!
Fast and easy! Great team at First Kia! Thanks again! Thank you for the great service! I really appreciate your fast service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, Chadwick. We look forward to seeing you again in the future! Thank you, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service Team
Jimmy was very helpful and courteous. My service was very complete and quick. My car was also washed before I picked up my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Katharine and thanks for the great feedback! We're very happy that Jimmy was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
Jimmy was amazing, super nice, made me feel welcome , very helpful and explained everything to me! offered me water/coffee/ tea and a ride back home. & also Bob is an amazing guy and always makes sure you are happy and well taken care of.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brenna, thank you for the awesome feedback! You're right, Jimmy and Bob are excellent service advisers and we appreciate all they for us! We're very happy to hear that they were there to provide you with great service. Until next time, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Excellent service and customer service are great and very professional,the service is faster and explains everything what they do to my cars
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for this glowing review of our service center, Gloria! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
car service
friendly and helpful, easy to get an appointment but called three times within the last hour to see if my car was ready and everyone was busy so one could answer, you need more help on Saturdays, but they called when it was ready.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write a review, Marirose. We truly appreciate your open and honest feedback about your experience at 1st Kia of Simi Valley. If there is anything we can assist you with in the future, please let us know. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Very friendly fast service. Comfortable waiting area. Jimmy is the best service rep. Explains thing very well and kind to my son.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving fast and friendly customer service and a comfortable place for all our guests during their visit at our dealership. We'll be sure to pass your kudos on to Jimmy. We look forward to working with you in the future. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Took care of my care, and went the extra mile. I would highly recommend to friends any day. I will be a return customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review, William! We really appreciate your business and are so happy that we could provide great service to you and your vehicle. We look forward to working with you or anyone you might send our way in the future. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
It's all good
The service person remembered my name and that's impressive! He took the time to help me and he made it look very easy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Ernie and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our customers are very important to us and we want to be able to provide them with the kind of service they deserve. Take care! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005