Reviews
Great service and clean waiting room
Everyone was friendly and my car was done quickly also the service writer gave me a token for a free coffee or soda while I was waiting in the waiting room and donuts.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, William! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
KIA soul service review
Good communications and fair price. I have been a customer of First KIA of Simi Valley since 2009 and this is my3rd car that I purchased from them. They serviced all my cars and next year I will trade in mySoul for a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephen, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from 1st Kia of Simi Valley. We can't wait to see you for your next servicing appointment! Sincerely Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service staff
Service Rep was very nice and helpful. Car was ready when he said it would be done. Complemented me on how good I kept my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Richard! We're glad to hear that our team was nice and helpful! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Friendly service
I made a mistake on the date of service to my car and was accommodated anyway. Super nice about it too
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don't hesitate to reach out to us for anything else. Thank you for choosing 1st Kia of Simi Valley's Service Department. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Good service. Clean facility.
The service writer was very pleasant and informative. Dealership is pleasant enough but dated. Attempted buying experience there last year not good. Bought elsewhere.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shannon, we appreciate your time to share this review with us. I am pleased that our staff was able to provide you a friendly service experience. Your comment is a great help for us so that we can improve our facilities to promote a comfortable visit to all of our customers. Thank you and please don't hesitate to contact us if you have any questions or concerns about your car. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Staff and Service
Everyone is so kind and efficient. I have had the same service manager several times and everything is always seamless with me getting in and out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for this glowing review of our service center, Karla! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent customer service
Everyone is always in a good mood...never make you feel rushed (even though they are very busy). Fair honest prices, which they make sure you are aware of before work is done. All are friendly, but Robin is exceptional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Karen, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with Robin and our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Helpful Services
Everyone was very helpful in many ways. Such as explaining everything that needed to be done, or when I was waiting for my car to be serviced they all made sure I was taken care of with food or something to drink in the waiting area.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Madison,thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Until we see you again, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Good Friday afternoon
I was taken care of promptly. Working with DC was a very pleasant and comfortable interaction. I was able to acquire the vehicle I wanted within my budget.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Barbara, thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. We look forward to working with you again, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Fast, friendly, courteous people from the moment I drove up till I paid my bill in the office. A big about out to the nice lady who checked me in. She even opened my door.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Cherie! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. We hope to see you again soon! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005