Reviews
Great and efficient service
Efficiency ! We asked to prepare all the documentation before arriving after our first visit and once we arrived it took less than 40 minutes to leave driving the new car. Perry and Sid where the reason to buy at First Kia.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Enrique, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left 1st Kia of Simi Valley satisfied. We are very appreciative of your 5-star review and recommendation. We hope you enjoy your new vehicle! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service!
The workers were very friendly and accommodating. As well they were right in the time frame for when they told me my car would be ready.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, Josh. We look forward to seeing you again in the future! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
1st Kia Simi Valley....car purchase experience
Honestly my car and oh yeah... my sales rep. JESSE was commited to make it best experience possible Providing me with great personal customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Maria, it's great to know that Jesse provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Darrell Coletto, General Manager | Dcoletto@firstautogroup.com | 805.584.6632
great service
great service department, Vince is really great Robyn is amazing! I live far away from this dealership, but wouldn't take my car anywhere else for service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out, Gail! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Darrell Coletto, General Manager | Dcoletto@firstautogroup.com | 805.584.6632
Great service
Jimmy was extremely helpful. I trust him with my kia car. Liked the coffee machine and magazines. Quick service. Clean waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
our Kias
We are always treated very nicely by Robin and the staff at the service department of Kia of Simi Valley.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Jesus. Glad to hear that you are consistently impressed with the service we offer here at 1st Kia of Simi Valley. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Fantastic Experience!
DC is a very professional, yet fun, salesman. No pressure, and answered all my questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to 1st Kia of Simi Valley. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Five Star Service
Robin took care of everything!!! She was very polite and knows her stuff, She needs a raise! Great overall experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gina, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with Robin, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
tires
fast, GOOD PRICING, AVAILABLE WASH, HELPFUL PERSONNEL, SHORT WAIT PERIOD, NICE LOUNGE, COMFORTABLE WITH FOOD AND DRINKS WITH WI-FI SERVICE
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Robin is the best!!
Robin was so kind, funny and understanding. I loved how she treated us like family and how my car was washed and detailed during my visit.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jordan, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005