Reviews
Good Service
I liked how quick the service was and how kind every one was. I was a little disposed that they recommended replacing the windsheild wipers and my cabin filter after I just got them replaced.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Turner, thank you for leaving us your review. I am happy to hear that you were pleased with the service you received from 1st Kia of Simi Valley. If there is anything more that we can do, please come back and see us again. Take care! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service.
Very helpful and very friendly. They are there to help you in any way they can. They will help you as much as they can to get you the car that you are interested in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the glowing review, Leona! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
everyone was great, got work done fast, applied coupon before I got there, and check out was fast. great staff and service all around!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kellie, I'm glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing 1st Kia of Simi Valley for your vehicle needs. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Simi Kia Service Dept
Robin and Jimmy in the Service Dept provide amazing service, always going above and beyond!! Most people dread having to take their car in for maintenance, luckily I've never had that issue with Kia :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input, Meghann! I'm glad to hear that you felt Robin and Jimmy went above and beyond to help out with your vehicle needs. We're proud of our service technicians and hope to pass along your great experience to all of our customers. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Very friendly and efficient check in with Robin. She advised it would take about an hour and it wound up being a 45 min wait
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patricia, thank you so much for the excellent review. Having our customer's vehicles completed in a timely manner is something we take great pride in so we can get you back on the road as quickly as possible. I will pass the kind words along to Robin and come back to see us if you need anything at all. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Salesman
Salesman Jeremy was great, he was up front and no pressure. He took his time showing different cars and options.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stacy, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Jeremy is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. Congratulations on your new purchase! If you have any questions or concerns, please do not hesitate to come see us. Warm regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
The whole thing was quick, easy, nice people... and the car wash was a plus. Best part, good price for the service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback and recommendation, Tiffany. It's fantastic to know that we were able to make your service experience incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Warm regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service, quick, friendly and reliable
Robin is amazing- very helpful and caring- wouldn't go anywhere else. Fast and reliable. Brought my car in for service, they called to see if it was covered under my extended warranty- it was- yay! They communicated often and my car was ready when I was told it would be and they found things that I didn't even address when I brought my car in and fixed it. They are great!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us, Lorraine! I am happy to hear that Robin and the rest of the team were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call me with any questions or concerns. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
Robin is excellent. Very quick and courteous. My check in, communication during service and check out was awesome. I love coming here
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Sherryl and thank you for this great review! I'm excited to hear that Robin took care of you! He is a great asset, and we appreciate all he does. If there's any other automotive need we can assist you with, please don't hesitate to call me or stop by. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent team members
Everyone was very attentive but not overly intrusive. They were able to answer all of my questions without sounding like an over the top sales pitch. The process was very easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out Marcie! Reviews like these mean the world to us here at 1st Kia of Simi Valley! I will personally share your feedback with my team to assure others are able to experience situations such as yours! Kind regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005