Reviews
Great Service
Everyone was very friendly and professional. My friend and I had a really fun time talking with DC, and Johnny very kindly supplied my friend with coffee! Also, I was done in less than 3 hours. Amazing!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the wonderful compliments, Linda!! I couldn't be more pleased to hear ourselves described as professional and friendly. DC and Johnny will be delighted with your feedback. We look forward to seeing you again whether for routine service or another purchase. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great experience with Jeremy
Jeremy was great with Sales. It was quick, easy and painless. He made sure the car detail was done right and well. Even sent it back when they missed some things.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jessica, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Jeremy is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. If you have any questions or concerns, please do not hesitate to come see us. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service team
The staff at Simi Valley are always very friendly and helpful. My car was serviced quickly. I had an issue with the last visit of having to wait longer than desired for an oil change. The person I spoke with made my appointment at a time that would ensure I would be serviced quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cheryl, we strive to provide the best service possible and glad we were able to ensure you were taken care of. Don't hesitate to reach out to me for anything else. Thank you for choosing 1st Kia of Simi Valley's Service Department. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
I was in and out fast, everyone is very friendly. Each time I come to service my car they go out of there way to let me know if I need any additional services or repairs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input, Rosa! I'm glad to hear that you felt our team went above and beyond to help out with your vehicle needs. We're proud of our service technicians and hope to pass along your great experience to all of our customers. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
decent service
Very friendly and straightforward. Appreciate the shuttle back home. Makes it easy which is appreciated. Always consistent in their service and helpfulness.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this wonderful review of our service department, Catherine! We appreciate it. All of us look forward to seeing you for your next service appointment! Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
My service advisor Robyn was fantastic! She always has kept her promise when dealt with her! 1st Kia has never let me down!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for the awesome feedback. You're right! Robyn is an excellent service advisor, and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. If there is anything more we can do for you, please feel free to come back and see us anytime! Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Amazing customer service and timeliness
The customer service was fantastic, the timeliness was exactly what they said it would be. And the personality of the staff was great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, David! We've put a lot of effort into raising our customer service levels, and I'm happy that it shows. If we can help with anything in the future, please don't hesitate to contact me. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Awesome Dealership!!!
Just friendly and honest!!! Such an easy experience from buying my car and still 3 years later working with the service group!!! Plus I love my car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave your feedback, Sharon! I am so pleased you continue to choose our dealership for all your vehicle needs. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great sercixe
Terry the technician handled my car great. Figured out the problem and i got it back running great.thank you very much 1 Kia.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Jon and thank you for this great review! I'm excited to hear that Terry took care of you! He is a great asset, and we appreciate all he does. All of us look forward to working with you again in the future! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
Service Manager was perfect...He put in extra effort when I explained I would be taking the car on a cross country trip.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Clysta, we sincerely appreciate your feedback. Each employee is a valued member of the 1st Kia of Simi Valley team, and we all strive to provide excellent service! All of us look forward to seeing you again in the future. Thanks again! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005