Reviews
Great service
I purchased two cars from You and keep coming back for service primarily due to the great and friendly customer service I have received and continue to receive from Robin in Service and Parts.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review, Bob! It is great to know that our staff's excellent customer service has earned your continued patronage. I will pass the kind words along to Robin and come back to see us if you need anything at all. Be well, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent service!
Super friendly and professional, nice area to hang out while car is serviced, Robyn was very helpful and friendly. Would recomend to any and all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience at our service center, Anthony. I'm glad to hear you found us professional and friendly, especially with the help of your technician, Robyn. If there is any automotive need we can help with in the future, don't hesitate in contacting me. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Awesome
My service writer was awesome. He took care of my problem and was very thorough and made sure that he explained what they did.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for this glowing review of our service center, Kevin! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Be well, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Helpful
Helpful and prompt without new parts but able to diagnose a problem without tearing apart the car and causing greater cost
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Jeffrey. Glad to hear that you are impressed with the service we offer here at 1st Kia of Simi Valley. If there is anything more we can do for you, please come back and see us any time! Take care! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Leasing Experience
1. No pressure - Jeremy was great! 2. Really worked to make the deal work for the car I wanted. 3. Understood what I was looking for and showed me options that worked for my budget.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Raymond, thanks for your kind words! We appreciate Jeremy and it's encouraging to hear that he has taken care of you and accommodated your needs. We strive to keep our guests satisfied and I am very happy that this was achieved with you. Please come back and see us again in the future with anything else you might need. Take care! Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Friendly staff, efficient customer service
It's was quick and helpful. The staff was great and we even got coffee and donuts! Thanks so much for your help and service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Melissa, thank you for leaving us your positive review. It's delightful to read that you were satisfied with the service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Amazing Service
Mark Brody was very professional and genuine. He made us feel comfortable with the car buying process...as if we were family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this excellent review, Tracy. I am thrilled to hear that Mark could make you feel like a part of the 1st Kia of Simi Valley family with your recent purchase. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
Jimmy was a great help. He was very nice and really fast, great experience. Jimmy also made it a fun experience. Highly recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to submit this awesome feedback, Michael! I am pleased to hear that Jimmy was of such help to you during your experience, and he is a valuable team member, indeed. If there is any automotive need we can help with in the future, don't hesitate in contacting us. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
nice employees
curtsey,,,,nice people to deal with,,,................... always good experiance.I trust them.First kia and johny kia is good place to buy. I recommend every body this plaxe.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We appreciate your recommendation and we look forward to meeting all your future needs the next time you need us. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Great customer service. Very helpful and work was done in a timely manner. Definitely will be taking my car in again for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Miguel, thank you so much for the excellent review. Having our customer's vehicles completed in a timely manner is something we take great pride in so we can get you back on the road as quickly as possible. Thank you for your business and I hope to see you again for your future automotive needs! Warm regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005