Reviews
Great customer service!
This facility has the best overall customer service. Your rep Jimmy was extremely kind, professional, and helpful. He saw that I had my 3 month old daughter with me and made arrangements to make it the most convenient for her. He was the best part of my visit at First Kia.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Erika! We've put a lot of effort into raising our customer service levels, and I'm happy that it shows. I will be sure to pass along your kind words to Jimmy and look forward to seeing you again. Warm regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Maintaince
I really appreciate the employee explaining the duration on my time and explain how long it would take and why
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your fantastic review was quite a refreshing read, Francisca! I am happy our staff provided you with efficient and well-informed customer service. If there's any other automotive need we can assist you with, please don't hesitate to call me or stop by. Warm regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Sales People
Loved our sales guy! I knew exactly what I wanted and got it! I wish this did not need 20 words minimum.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this review, Susan. I am very happy to hear that our staff could help get you set up with the exact car you wanted. Come back to see us if you need anything at all. Warm regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Timely work done without delay. My appointment was on time and work done within a reasonable amount of of time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, thank you for writing such a great review about our dealership! Having our customer's vehicles completed in a timely manner is something we take great pride in so we can get you back on the road as quick as possible. We hope to see you again for your future automotive needs! Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
clean and great customer service
Great experience buying a car. Jeremy was great, very informative, the facility was clean. I love my car and I want to thank the entire crew over at 1st Kia in Simi Valley. Keep up the good work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Zulema, thank you for taking the time to share your feedback with us! We work hard to make sure our guests have a great car buying experience. I will share your comments with Jeremy and the rest of our team, and we look forward to seeing you at our dealership in the future. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Clean
Great we enjoying buy a car from kia everything was did good sale person Mark very nice and we enjoy working with us very nice and polite
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for this great review, Deborah. I am pleased to hear that everything went well for you. Please let us know if you need anything in the future. Thanks again. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
Very professional and Great service I Really Recommend. Vincent K. The manager has a Great Team starting with Robin, Jaimy and Debbie at customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Socorro, thank you for stopping by to leave this incredible review. We strive to keep our guests satisfied and I am very happy to hear that this was achieved with you. I will be sure share your comments with Vincent, Robin, Jaimy and Debbie. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
great and pleasant service
Robin is always extremely helpful and remembers me when I come in. She understands that I care about my car and takes time to walk around when I drop it off and also when I pick it up
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lola, thank you so much for taking the time to leave this wonderful review. Robin is wholly devoted to the success of our customers' experiences and we are both lucky and proud to have her on our team. If there is anything more that we can do please come back and see us again. Take care! Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
That Mike our salesman was very helpful and friendly. Never felt pressured to buy anything. We had a Very good experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your outstanding review, Michael! We're glad to hear that Mike was helpful and friendly. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
My wife and I went in for a oil change on our leased hybrid optima , we were told that the mileage to date was over and that we would have to pay a great amount back to own it, my wife really fall in love with the hybrid , but the way it was explained to us ,it was best to leave the car that see loved , and buy not leased a new car. So we are now starting over with a new 2017 Optima.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ernie! Thanks for the nice review! We really appreciate this feedback. It was our pleasure doing business with you. All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005