Reviews
Excellent service
The salesman was very descriptive about the differences on the cars and knew what he was talking about. He was very kind and had a great attitude
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cristina, thanks for the great review! Please come visit us if you need anything else, be it service or sales. All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Everyone is very kind and professional now I have to add more words for survey to go through really? Come on see this is why people don't do surveys
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robin! Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Good service, clean facilities
Easy appointment, good service. And now I work to get the total of 20 words herein. Why do I need to put in at least 20 words?
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, Jefferson. We look forward to seeing you again in the future! All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Perfect visit
I was like to see Robin or Jimmy they're great and the service department very unique for the customer service they give us yesterday Jimmy was who met me in the bay he's always polite and attentive. Thank you for having customer service as the most important part of our customer experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jackie! It is great to hear about your recent service experience. I will certainly pass on your feedback to Robin and Jimmy as they will be happy to hear it! We look forward to working with you again in the future! All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Best repair experience ever!
Jimmy was wonderful to work with. Our car was in the shop for a month due to the extensive amount of work it needed and it was under warranty. Jimmy was great about coordinating with the parts company and the warranty company. He always kept us informed and went out of his way to make sure we were taken care of. Jimmy and his staff really made a stressful experience much more manageable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write such great feedback, Jason. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jimmy and the rest of the staff were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
Employees are courteous,frindley and helpful. Always concerned about getting the job done within a timely manner and are willing to transport you to your destination in lieu of you waiting at the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Julie and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service Great people nice over all.
The good people working at first Kia. Have taken my wife's kia for service there of and on for years.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Juan! Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Love 1st Kia!!
Everyone is super friendly, helpful and efficient...Jimmy was great and took excellent care of me, my car and went the extra mile.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Joanne, and thank you for this great review! We're excited to hear that Jimmy took care of you! He is a great asset and we appreciate all he does. Best regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Everyone was very attentive - they came to to let me know what repairs I needed and what could wait. I really appreciate their honesty
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ofelia, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing 1st Kia of Simi Valley for your vehicle needs. All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Dealership at 1st, Kia .
Everyone was very friendly and helpful. Omar Abuzaid was easy going, not pushy and very knowledgeable of the Kia I purchased. Every one was great in helping with my purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for this lovely review, Joan! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Omar and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005