Reviews
Kia dealership
I appreciated the friendliness of all the personnel, and the fact that I encountered no extra high pressure sales tactics
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your feedback, Ronald. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future. All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Service on my Kia
Robin did an excellent job of keeping me informed on the progress of the service. The service was completed very fast.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos, Fred. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. We will pass your feedback along to Robin. Please feel free to stop in or reach out to us if you have any questions or concerns. All the best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Service desk are always attentive.
They are always very attentive. I hope im getting her name right. I believe is Robyn. She is the brunette lady that is on charge of service desk. She is great. Been there since we bought the car on 2014 and we never had a problem talking to her.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write this review, Ricardo. I'm very happy to hear about your positive experience with Robyn. If you have any further needs, do not hesitate to stop by for a visit. Take care! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great, fast customer service
Great customer service. They had me in and out faster than I asked them to get me out of there. Great job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Sabreena and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great helpful service
Very easy experience, no pressure up-sale, great helpful service. I appreciate how honest everyone was and the line of communication was great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ratanapol, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Awesome service.
Mark, our salesman. He made the whole experience enjoyable. Not pushy but informative. Very nice guy. He was very honest and didn't make the entire experience about money and the car. He took time to listen and find what was important to my wife and I.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Joseph, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Mark was there to provide you with such exceptional service. Happy driving! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
great customer service
Great customer service, our sales person Jeremy was excellent along with everyone else at 1st Kia. Very happy with all the staff
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your great review, Patricia! We're glad to have Jeremy on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great, customer service.
I was kept informed the whole time about what was being done to my vehicle. Jimmy gave me the tire quote I requested and gave me suggestions on what was a priority on my vehicle. He explained the services that would be done and kept me in the loop the whole time. Probably one of my better experiences at a dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review, Marlene! We're completely committed to providing great service and we're ecstatic to hear that your experience with Jimmy reflected this dedication. We value our customers and we look forward to seeing you on your next visit. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Job Jimmy
Jimmy is awesome, he did a great job and was very nice ... also the service is well priced, so I always bring my car to Kia
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Davis, thank you for the awesome feedback and patronage! We are sincerely pleased to know that Jimmy's efforts have made the difference in your service experience, and he is a valuable team member, indeed. Feel free to visit us if you have any further needs. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service!
Mark, greeted us with a welcoming smile and ready to answer any of our questions. He told us it was his third week at this job, and genuinely told us that if he couldn't answer a question he would definitely find it out for us. He was friendly and offered cars according to how I described my liking. I was so happy that everything went so smoothly and my first car purchase was a success! Everyone at Kia was of great help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your kind words, Darling! Mark is new to us but is quickly proving to be a valuable member of our team. I am glad that he and our team were able to help with your purchase. It was a pleasure to assist you and please let us know when we can do so again! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005