Reviews
Great service experience
Great communication (kept me updated on progress of service and of any surprises), convenience of Saturday appointments and online booking
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this wonderful review, Ned! I am very happy that we were able to accommodate your vehicle and that you were kept informed on the progress of the service done. Please let us know if there's anything else we can do for you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service, helpful people
Sales people were very patient, explaining all the details. Friendly and helpful. The service team is great too. I will buy here again. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you and congratulations on your purchase, Leslie! We're so happy to hear that our staff could be so helpful with your purchase. It was a pleasure to assist you and please let us know when we can do so again! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
It was a great experience. An On time reception, fast and well done repairs as well as a friendly assistance.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your marvelous feedback, Sandra! We're completely committed to providing great service and we're ecstatic to hear that your experience reflected this dedication. Please feel free to reach out to us with future auto needs as we are always here to help. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Friendly staff
Nice staff, willing to work with us. Quality cars and prices were fair. We will refer your facility to our friends.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeanne, thank you for your review and for your referrals! It was a pleasure to assist you in your purchase and please let us know if we can do anything further to help. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Kia Niro
The salesman that I worked with Cory did not pre-judge me like most dealerships did. He wanted to work with me to get me the car that I wanted (Kia Niro) and he spent the time to make sure it was a good deal and I was happy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sarah, thank you for the glowing review and congratulations on your new Kia Niro! I'm glad to hear that Cory was able to help with your purchase. We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact or visit us if you need anything else. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Outstanding Service
Top notch courtesy, clear communication about car's condition and low pressure recommendation for additional maintenance. I highly recommend this Kia Dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charles, thank you for this amazing feedback and kind recommendation! Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. Please reach out if you need anything in the future. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Pleasant attitudes and prompt service.
Everyone had a pleasant attitude and the service was done within the time period I was told when I dropped the car off.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your marvelous feedback, Theodore! Providing great customer service is our number one goal and I am glad to hear that you were pleased with the service you received from our staff. If there is anything else we can do for you just give us a call! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service department
A salesman called me to tell me I was eligible for the pull ahead lease program. After I got to the dealership it turned out I was not eligible because my vehicle had been in an accident. The salesman told me he could still get me into a new lease vehicle however he didn't explain that my vehicle would be a trade-in and I would be charged for one payment plus excess wear and tear on the vehicle
- Customer service 5.0
- Buying process 2.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am sorry to hear about your experience with us, Sheri. I would sincerely appreciate the opportunity to learn more about your experience and do whatever is possible to address it. Please contact me at your earliest convenience. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Nice inventory, Great Sales staff
My sales person Corey and his manager were friendly and informative. No high pressure. The paperwork processing was fast and easy. The car was cleaned and ready to take home promptly even though it was near closing.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you and congratulations on your new purchase, Jan! I'm so happy to hear that Corey and our staff were able to help make your visit fast and easy, and we believe that's how every car buying experience should be. Please don't hesitate to contact or visit us if you need anything else. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service team!
Robyn and Jimmy are so great. Super hands on and friendly. Jimmy helped me immediately fix a problem with my gas cap and when I had to return for a service, he helped me schedule right away. Robyn is so knowledgeable and explains services needed very clearly. Been coming to the dealership for 3 years and will continue to!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for your wonderful review and patronage, Edward! We're completely committed to providing great service and we're ecstatic to hear that your experience with Robyn and Jimmy reflected this dedication. We look forward to continually providing you excellent service for many years to come! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005