Reviews
My lease was up.
My lease was up. The price was right. I bought the car. The typical car purchase procedure had to be followed. A+++
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
My 1989 STS
Needed a checkup, oil change and tire pressures adjusted. Work done quickly and surprisingly low bill was presented.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I bought an XT5 for my wife and we've been treated
I bought an XT5 for my wife and we've been treated exceptionally well. The dealer is courteous, professional, and timely. I think I'm going to buy a Caddy for myself here!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jeff, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
I keep saying I'm not bringing my car back for service
I keep saying I'm not bringing my car back for service here, but I do out of convenience. This will definitely be the last time. The service advisor didn't even look at me when I was asking about 2 major problems with my vehicle. I told the appointment maker. I get there and then was told I needed to leave the car for three days. Last time it was there for three days it turned into 15 weeks! I couldn't even get an update
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thanks for the feedback, Donna K. We strive to provide excellent service to our customers at AutoNation Cadillac West Palm Beach. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (561) 291-6025. We hope to hear from you.
Good location, able to get convenient appointment time,
Good location, able to get convenient appointment time, good and timely service. Have been a customer for many years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Claude, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Was working with Zach R for a couple of months to
Was working with Zach R for a couple of months to purchase a new Escalade. He was very informative and understanding from the start. Did not pressure me to purchase, knew what I wanted, called me when some inventory came up. I waited for a good deal, he called me with an offer I couldnt refuse and a deal was made! Usually when going to a dealership for a car purchase, you have to negotiate with many employees. Not with Zach or at Auto Nation. I did meet the finance manager and GM but under good terms, not to try to "close the sale." I will be going back for my next truck purchase! Highly recommend their location and to use Zach Rimpela as the sales rep.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Robert, thank you for your kind review; we are happy to pass along your comments to the Zach here at AutoNation Cadillac West Palm Beach! We appreciate your recommendation of AutoNation Cadillac West Palm Beach and we hope to be of service again in the future.
Mr. Raymond Duffy
It was very quick and the service rep identified a recall that was in order.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patricia, we're happy you found our staff to be so supportive during your experience here at AutoNation Cadillac West Palm Beach. Don't hesitate to call us if you ever need anything. Be safe on the road!
XT4 Purchase
I have been buying cars for years and this was the best experience I have ever had and I would recommend this dealership to anybody looking to buy a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Frank, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
CT5-V
Best car buying experience ever. Jim and his team treated us like family and helped us get our new car . There was no pressure , no hassle , no attitude, very different from previous car purchases from other dealers ?
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service for my new car lease
Abi was wonderful, always checking if I had enough information and ready to answer any questions
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rosa, we're happy you found our staff to be so supportive during your experience here at AutoNation Cadillac West Palm Beach. Feel free to stop by if you ever need any more help.