Reviews
cadillac escalade service
We were greeted by friendly service providers and our vehicle was taken care of promptly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Roger, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Brad Owen was very professional, understood the issues
Brad Owen was very professional, understood the issues and acted accordingly. I was kept updated and the car was returned when promised. All issues were successfully addressed. It was a pleasure working with him. He merits a 5. The only downside was with the valet. When I picked up the car it hadn’t been washed. When I questioned the valet he copped an attitude and said he would wash it while I waited if I insisted. Unfortunately I didn’t have time to wait and had to take the car as is. This is certainly not normal behavior from what I have come to expect at Auto Nation. I’m sure this is a one off, but it reflects poorly on the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Service
Two experiences at Autonation.. overall service and professionalism was extremely high, enjoyed my experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Stephen Janier always takes care of everything in my ATS
Stephen Janier always takes care of everything in my ATS so it runs perfectly. Always respectful and congenial.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Brad did an awesome job!
Brad did an awesome job! He kept us informed throughout the maintenance that was done to our vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Manley, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Car service
Steven Janer I is always very helpful . Ron is a delight .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Kevin Mahoney
AutoNation provides excellent vehicle service and outstanding customer care service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kevin, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Do not understand why it takes so long to talk to the
Do not understand why it takes so long to talk to the service adviser when dropping the car off for service appointment when I've listed the reason for the visit in advance on line & over the phone. My time is just as important to me as the service advisor. Will hesitate using this service again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about this experience and will share your feedback with our team for internal review. Thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
I purchased the car at this dealer & had all my service with them the last being a few months before this service. I had a specific problem with the car's air condition & when I made the apointment I specified the problem A work order should have been ready for me to sign when I got there 15 min before the appointment time. I did not ask or want the so called free inspection that was the service reps idea . I was not given a choice . They waisted my time as well as the person waiting for me.
Steven Janer, my service representative was very helpful,
Steven Janer, my service representative was very helpful, as always, in getting my cadillac serviced. He ensured all of the work to be done was explained to me prior to the work being done and because I was waiting, he kept me updated on the progress. I had a very pleasant experience at AutoNation Cadillac, in large part because of Steven Janer and the service manager Rob Lanier.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Cancrus, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Cadillac West Palm Beach! Thank you so much for being one of our valued guests and we look forward to your next visit!
Sold by a Master
Mike was the best sale guy that I have been met in my car purchases history. He was knowledgeable to give us all answer to our questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Luis, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!