Reviews
jackricci@hotmail.com
I had an emergency and showed up without an appointment. Winston took care of me and I was back on the road very soon. The service given was outstanding. Thank you!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
This was my first time visiting, and I was impressed by
This was my first time visiting, and I was impressed by both the Dealership, and all of the people there, especially Wilson, the Service Advisor who took care of me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Long time Cadillac owner.
Long time Cadillac owner. Purchased multiple cars from this dealership. Brought in my xt4 for oil change. Waited 2.5 hours for it to be completed. Plus car wasn’t even washed or vacuumed. The service adviser did pay for the oil change so that was a plus and only reason I still recommend this dealership. Will request a rental next time otherwise I’ll go to competitor dealership which is closer to me in distance
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6025 to discuss what we can do to help.
I have been buying cars for years and this was the best
I have been buying cars for years and this was the best experience that I have ever had from the salesperson to the finance department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service is competent, timely, and efficient.
Service is competent, timely, and efficient. The service writers are knowledgeable and helpful. The waiting area is adequate and have coffee available. A few cookies would not hurt.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great to work with.
Great to work with. very good communication throughout the process. great salesman to work with.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
I have known Brad a number of years now.
I have known Brad a number of years now. He couples excellent service with an extensive knowledge of the vehicle. Also, Robert, the service manager and John the GM were both helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sherm, we are very happy to have provided you with such a positive experience! If you need more help, our team is available to talk -- safe travels!
The service department at AutoNation Cadillac of West
The service department at AutoNation Cadillac of West Palm has gone above and beyond to ensure my vehicle is properly cared for. Mr. Jackson along with the service manager have been great to deal with and have maintained a professional and honest transaction every time!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Cadillac West Palm Beach. Don't hesitate to call us if you ever need anything. Be safe on the road!
Michael Heinz-MVP
Had the pleasure of working with Mike Heinz in acquiring my 2023 Lyriq. From day one he has been an all star. Always answering emails, questions, and keeping me up to date on the process. The delivery of the vehicle was seamless. The process should be this way everywhere but his level of service to customers is above the norm. Will be buying my vehicles from him from now on!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Robert, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
great location, friendly service personnel, and no
great location, friendly service personnel, and no pleasure personal salesperson. Just bought my third Cadillac at this dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!