Reviews
Timely quality service at a fair price with excellent
Timely quality service at a fair price with excellent facilities. Mark, my service representative, kept me informed and treated me with great respect.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Kevin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
really care for their customers kept very good
really care for their customers kept very good communication every step of the way very satisifed
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mark and Vito in service are great to work with!
Mark and Vito in service are great to work with! Great communication and attention to details
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Arthur, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
I dont know what has happened but the customer service
I dont know what has happened but the customer service has gone down hill. Particularly with regards to the service department. I have called, left messages, and emailed the service advisor and I have yet to get a response. I will never go back to such a lack of professionalism and courtesy for a customer.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Thank you. I look forward to hearing back from yiur management team.
The experience on buying the car was really nice.
The experience on buying the car was really nice. Traci Gold did a really nice job with showing me all the features and all of the different model cars.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Service
Mr. Jackson has always provided the best of service each and every time I?ve had to leave me car there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Joseph, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Cadillac West Palm Beach! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
Had wheel replaced on previously ordered spoked wheel. Had 8:00am appointment and was finished at 11:30. Entirely too long to change a wheel. And no Coffee available in service wait area
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Armand, we're sorry to hear about this experience and will share your feedback with our team for internal review.
2022 CT5
My service intake was outstanding Mr. Jackson took real good care of his clients ,
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Thomas, we're happy you found our staff to be so supportive during your experience here at AutoNation Cadillac West Palm Beach. If you need more help, our team is available to talk -- safe travels!
Nancy Williams
Service by Mark was excellent as always BUT this time my car was not washed properly. Windshield was not even done! Next time before I drive off will make sure they do as promised.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Nancy, thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (561) 291-6025 -- we hope to hear from you soon.
This is not the first time I do business with Cadillac.
This is not the first time I do business with Cadillac. You always do a GREAT JOB! Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!