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AutoNation Cadillac West Palm Beach

(963 reviews)
Visit AutoNation Cadillac West Palm Beach
Sales hours: 12:00pm to 5:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday 12:00pm–5:00pm
New (866) 414-5521 (866) 414-5521
Used (855) 278-4785 (855) 278-4785
Service (855) 279-6997 (855) 279-6997

Reviews

(963 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Cadillac West Palm Beach from DealerRater.

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Auto Nation Cadillasc West Palm Beach Florida

I have been an Auto Nation Customer for7 Years and very satisfied with their quality of service an experienced workers and courtesy of accommodation when A loaner vehicle is available during mum down time. John De Lisa I have been purchasing new Casdillac Escalades from, which is the new car manager at the West Palm Beach Location and treats me with hospitality, Besides Steve Olds And Hauss IN the financial Dept.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you for the review!

Zach exceeded all expectations.

Zach exceeded all expectations. What a professional I will return for more! Best experience ever!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

It was a pleasure to work with Zach Rimpela.

It was a pleasure to work with Zach Rimpela. He was very professional and just an all around great guy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear you had such a positive experience with us If you have any further questions, please give us a call. We're always happy to help! !

Great customer service the truck was worked on and

Great customer service the truck was worked on and returned in good time I'll take it there again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us feedback. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Amazing customer service from start to finish.

Amazing customer service from start to finish. Zachary was an outstanding salesman. He made sure that every question was answered and not rushed in anyway. He has patience of a Saint. Zachary you truly made the transition to Cadillac the most positive and pleasant experience. Thank you again for all your assistance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Cadillac Owner

I bought my 2021 CT5 V in April, 2022 and the entire buying and service process is always A number 1 in my book. I have been purchasing from Autonation Cadillac WPB since 2009! Thank you to my service advisors Brad Ownen and Steven Clara...super helpful and always with a smile, even when they are swamped! Ty Ty!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Jenell, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

OUTSTANDING SALES SUPPORT and PROCESS

This was our Fourth new Cadillac Acquisition at Autonation. Steve Olds is FANTASTIC. Outstanding Support and Simple Process. GM deserves significant credit

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Dennis, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

maintence

Service rep Mr Jackson signed me in and kept me informer while I waited for my car. All work was done and car cleaned, nice job all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi James, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

WE ARE VERY HAPPY WITH OUR 2019 DTS,,,WHEN WE GO IN FOR

WE ARE VERY HAPPY WITH OUR 2019 DTS,,,WHEN WE GO IN FOR SERVICE IT ALWAYS FANTASTIC..OUR LAST SERICE ADVISER WAS STEVEN, A GREAT HELP TO US.......THANK YOU .................

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Patricia, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

Recently serviced 1 of our 3 Cadillacs.

Always a warm welcome, always great service and our cars are back to us fully cleaned with any issue taken care of the right way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi William, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!