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2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(882 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scanlon Lexus from DealerRater.

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What a great dealership

We went to Scanlon Lexis of Ft. Meyers today for service on our 2022 RX-350, some how paint over spray was on the front of our car, it was NOT Scanlons fault but yet they sent our car to their detailers to remove it for us and gave us a loner car. I would like to thank Bill Smith, and Ty in service dept. wow what a great dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Carl! We do try and make our guests feel welcomed and special when we can. We hope to see you for your next oil change.

Great service, Adam came in on his day off due to my busy

Great service, Adam came in on his day off due to my busy schedule and was able to assist in making the process seamlessly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Fantastic!

Fantastic! Adam from sales and Lori from the snack bar were great They were both friendly and accommodating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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We are very satisfied with our experience.

We are very satisfied with our experience. Adam was awesome! He is very knowledgeable. He was very helpful and friendly. He helped us find the perfect car! Lori, at the snack bar was very sweet and helpful too. She helped make the time we were waiting pass by quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Exellent sẻvice and sales ễpriance ưith my favorite Sales

Exellent sẻvice and sales ễpriance ưith my favorite Sales specialist Adam, the french bét cả sales person i know at Lexus. Ask for Adam the best one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

If I could give zero stars I would.

If I could give zero stars I would. We purchased a 2020 Jeep Rubicon a couple of months ago. Paid $63,000. My son took it to numerous car shows and it was discovered the vehicle was filled with rust. I called the dealership and they told me there was nothing they could do and to contact Jeep. Took the vehicle to Jeep on Monday for them to identify if the vehicle was rusted or corroded. Turns out it was rust and there was nothing Jeep could do for us. Service center said this was “completely normal.” I strongly disagree. Being from Minnesota it takes some serious weather to cause rust. So….. we sold it to the Jeep dealership and lost $9,000. Thanks Scanlon Lexus of Fort Myers for selling rusted out vehicles and not standing behind your vehicle. Expensive lesson to learn.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Hi Wendy, We are completely transparent with our vehicles, we present a Carfax with every unit sold and take great pride in our forty year history here in Fort Myers. The claim that we sell rusted out vehicles is false: the Jeep dealer validated that. Our first note from this is almost two months after the sale. Had your dissatisfaction been brought to our attention right away we could have just refunded your money and taken the Jeep back. We don't understand why are we getting a one star review for the vehicle YOU bought, that didn't meet YOUR expectations?

Adam was great.

Adam was great. He’s very sweet and awesome! Wonder salesman. Very great experience ;) and happy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! Adam is a great associate here; we are glad you had a good experience here with him.

Bucket list dream comes true

I am so impressed by the team at Scanlon Lexus and for the time they spent with us making our dream come true. We were blessed to have an outstanding sales associate Mark Lee help us with every step of our purchasing experience. His knowledge and patience were so important to us. I would highly recommend Scanlon Lexus and Mark Lee if you're looking for a great team to help you make your dream come true. They are a five-star team in everyway.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Meroni (Adam) was outstanding throughout our buying

Meroni (Adam) was outstanding throughout our buying experience. Adam was always professional with customer first attitude. He spent a lot of time with us and wanted to make sure that all of our questions were answered. I can honestly say that Adam is one of the best in the business. Scalon is very lucky to have someone like Adam. Please feel free to contact me should you have any questions regarding Adam. Cheers,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very good will come back in the future and finance

Very good will come back in the future and finance department very professional and courteous

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.