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2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(892 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scanlon Lexus from DealerRater.

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Muy buena atencion por parte de la muchacha q me

Muy buena atencion por parte de la muchacha q me asustistio super amable y muy profesional, la proxima vez me gustaria ir con ella otra vez

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Greeted.

Greeted. Right away very helpful,car in and out in less than a n hour as requested!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This dealership is always been on point.

This dealership is always been on point. Dan is my Service guy. He is the most wonderful the entire dealership has been awesome for many years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

They are very efficient and always in constant

They are very efficient and always in constant communication. I love the video that shows you what they completed on the vehicle and if there is any other concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I went to our dealer in response to the tire alarm.

I went to our dealer in response to the tire alarm. The passenger rear tire had picked up a screw causing a loss in pressure. I was given the choice of plugging the tire from the inside or replacing it. I opted to use our Luxury Care Prepaid Maintenance Plan. A couple hours later I drove home with the new tire in place. Very pleased with th outcome. Thanks to Scanlon for providing service “you can feel good about!”

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

From the time I walked in to Lexus of Fort Myers, I was

From the time I walked in to Lexus of Fort Myers, I was greeted by very very nice people. Troy was our salesman and he was the best I have ever had. He took care of us. He answered all our questions and he was a great great salesman. Frank was the closing Member of the staff and he was excellent was excellent. Answered all our questions there again and did a fabulous job I give the dealership a five star plus rating the best I have ever been and we live in Melbourne Florida and we drove all the way there and I thank God that we did thank you Lexus in Fort Myers for making us a very, very satisfied and happy Lexus owner thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent and prompt service on our 2025 Lexus Rx350.

Excellent and prompt service on our 2025 Lexus Rx350. We are very happy with the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Even with the scan one sale, all people in that

Even with the scan one sale, all people in that dealership are still professional, friendly, and care about the customers. We have grown accustomed to that and we can see that it continues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Always easy to make an appointment.

Always easy to make an appointment. Service is consistently completed in a reasonable amount of time. Service reps are always fun to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Really enjoy doing business with you.

Really enjoy doing business with you. Need all the help I can get. I just celebrated my 88 birthday. It was great meeting Steph. She was very kind and caring and I appreciated that. Love my car and hope the next 50,000 are as good as the last.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.