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2021 consumer dealer award
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2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scanlon Lexus from DealerRater.

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Steve took good care of me.

Steve took good care of me. He explained what was involved in the maintenance visit. They made suggestions but didn’t pressure me to purchase anything I wasn’t comfortable with. Excellent customer service!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Fort Myers. We hope you have a great day!

Great service very cordial and professional people for

Great service very cordial and professional people for both the service crew and manager Thank you Tony Ruberto

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  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

Good experience as always.

Good experience as always. Prices for services in line with other dealerships. Assurance of properly trained technicians and factory parts worth a little premium.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

Having purchased many new cars in my lifetime, I have

Having purchased many new cars in my lifetime, I have never purchased one outside of GA. The salesman, finance officer and technology person were all so attentive, knowledgeable of the products and very professional. Would highly recommend this Lexus dealership. Satisfied, Lexus RX 2025 owner.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

RC 350 F Sport 15000 mile service went well.

RC 350 F Sport 15000 mile service went well. Sign in procedure with service advisor was very fast and efficient and the general service time was about 1 1/2 hr with a car wash, so all in all an efficient service experience.Details of the service inspection were also provided.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

Hello, thank you; we appreciate your feedback! We hope you have a great day!

I was anxious to know how things would change with the

I was anxious to know how things would change with the Scanlon group not in charge. I was pleasantly surprised that things are going well. My car got inspected, repaired and washed in a timely manner. Joel was a delight and I look forward to his care in the future!🥰

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Fort Myers. We hope you have a great day!

Caring employees.

Caring employees. Joel very informative and able to explain service in common sense. Also, when I left the gentleman that delivered my car to leave,,so sorry didn't get his name,, informed me key battery had died and he on his own had a new one replaced. That is what I call great service

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Hi Dennis, we're happy you found our staff to be so supportive during your experience here at Lexus of Fort Myers. We hope you have a great day!

Not as warm and friendly as before.

Not as warm and friendly as before. Car washes are minimally clean’, and carwash attendant is not polite nor is he friendly . Waiting room very warm today.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

Always on time always very honest great employees very

Always on time always very honest great employees very friendly very professional would always recommend

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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

Pleasant, very friendly, accurate with the service amount

Pleasant, very friendly, accurate with the service amount everyone was helpful and kind. Appreciate staff availability

Rating breakdown (out of 5):
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  • Overall experience 5.0
0 people out of 0 found this review helpful.