BMW of Montgomery

BMW Of Montgomery is awesome. My 2nd buy from here and this time was just as great as the 1st. Devin my sales associate was wonderful. Thank you so much!

I had a fantastic experience with the entire BMW staff during my visit. From the moment I walked through the door, the receptionist greeted me with a warm smile and ensured that I felt welcome. As I moved through the process, every member of the team I encountered was equally professional and attentive. The sales representatives took the time to understand my needs and preferences, guiding me through the various models and options available. He were knowledgeable, providing detailed insights about each vehicle?s features and performance. When I reached the financial advisor, I was pleasantly surprised by how thorough yet straightforward the financing options were explained. He took the time to walk me through each option, answering all my questions. Overall, the excellent customer service and the genuine care for my needs made this experience remarkable. I felt supported and valued throughout the entire process.

I’m not satisfied with the poor service from tyreek ethridge and he kept flirting with my daughter! I strongly recommend Tyreek being FIRED for his unprofessional attitude

Title: Extremely Disappointed with Service and Communication at BMW of Montgomery I’m writing to express my deep dissatisfaction with the handling of my vehicle repair at BMW of Montgomery. I initially brought my car in due to issues with the tire and rim. Despite having a valid wheel and tire policy, I was told the repairs would not be covered—contrary to the terms of the policy. Only after escalating the issue to BMW USA did I receive a call from the General Manager confirming that the repairs would be covered. While I appreciated that resolution, what followed has been another round of frustration. I returned my vehicle to the dealership on Monday, June 14, 2025 for the approved repairs. It has now been over a week, and I have received no communication from the dealership regarding the status of my car. Today, June 23, I contacted the service department and spoke with a representative who informed me—after placing me on hold—that my vehicle is still in the service department. When I inquired about a loaner vehicle due to the extended wait and the inconvenience of having to rely on my husband’s car, I was told none were available but that I would be added to a waiting list. This experience has been both disappointing and unprofessional. Timely updates and basic communication should be the standard, especially from a brand that prides itself on customer experience. At this point, I feel neglected as a customer and am questioning my continued loyalty to the BMW brand. I urge BMW of Montgomery to seriously address their service communication and follow-up processes. I expect a prompt update on my vehicle and a viable transportation solution while repairs are pending.

I had a fantastic experience with the entire BMW staff during my visit. From the moment I walked through the door, the receptionist greeted me with a warm smile and ensured that I felt welcome. As I moved through the process, every member of the team I encountered was equally professional and attentive. The sales representatives took the time to understand my needs and preferences, guiding me through the various models and options available. He were knowledgeable, providing detailed insights about each vehicle’s features and performance. When I reached the financial advisor, I was pleasantly surprised by how thorough yet straightforward the financing options were explained. He took the time to walk me through each option, answering all my questions. Overall, the excellent customer service and the genuine care for my needs made this experience remarkable. I felt supported and valued throughout the entire process.

Awesome experience…JeQuan Gaston is the best!Everone was so nice and professional. Great job

Tyreek was amazing and very knowledgeable. He clearly showed he wanted our business Service manager was pleasant as well BMW was very clean. Everyone was helpful and attentive

Bought new vehicle on 5/14 Devin salesman very professional and did a wonderful job

BMW of Montgomery got me in the car I love. The service there was phenomenal. I would highly recommend.

BMW made my new vehicle purchase seamless. The staff is always very helpful and friendly. I will definitely be back in the future. I absolutely love my new vehicle.