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BMW of Montgomery

(378 reviews)
Visit BMW of Montgomery
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (866) 487-2341 (866) 487-2341
Used (888) 429-9862 (888) 429-9862
Service (866) 527-5941 (866) 527-5941

Reviews

(378 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Montgomery from DealerRater.

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BMW Of Montgomery is awesome.

BMW Of Montgomery is awesome. My 2nd buy from here and this time was just as great as the 1st. Devin my sales associate was wonderful. Thank you so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had a fantastic experience with the entire BMW staff

I had a fantastic experience with the entire BMW staff during my visit. From the moment I walked through the door, the receptionist greeted me with a warm smile and ensured that I felt welcome. As I moved through the process, every member of the team I encountered was equally professional and attentive. The sales representatives took the time to understand my needs and preferences, guiding me through the various models and options available. He were knowledgeable, providing detailed insights about each vehicle?s features and performance. When I reached the financial advisor, I was pleasantly surprised by how thorough yet straightforward the financing options were explained. He took the time to walk me through each option, answering all my questions. Overall, the excellent customer service and the genuine care for my needs made this experience remarkable. I felt supported and valued throughout the entire process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I’m not satisfied with the poor service from tyreek

I’m not satisfied with the poor service from tyreek ethridge and he kept flirting with my daughter! I strongly recommend Tyreek being FIRED for his unprofessional attitude

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 984-2417 when you have a chance. Thank you, and we look forward to hearing from you.

Title: Extremely Disappointed with Service and

Title: Extremely Disappointed with Service and Communication at BMW of Montgomery I’m writing to express my deep dissatisfaction with the handling of my vehicle repair at BMW of Montgomery. I initially brought my car in due to issues with the tire and rim. Despite having a valid wheel and tire policy, I was told the repairs would not be covered—contrary to the terms of the policy. Only after escalating the issue to BMW USA did I receive a call from the General Manager confirming that the repairs would be covered. While I appreciated that resolution, what followed has been another round of frustration. I returned my vehicle to the dealership on Monday, June 14, 2025 for the approved repairs. It has now been over a week, and I have received no communication from the dealership regarding the status of my car. Today, June 23, I contacted the service department and spoke with a representative who informed me—after placing me on hold—that my vehicle is still in the service department. When I inquired about a loaner vehicle due to the extended wait and the inconvenience of having to rely on my husband’s car, I was told none were available but that I would be added to a waiting list. This experience has been both disappointing and unprofessional. Timely updates and basic communication should be the standard, especially from a brand that prides itself on customer experience. At this point, I feel neglected as a customer and am questioning my continued loyalty to the BMW brand. I urge BMW of Montgomery to seriously address their service communication and follow-up processes. I expect a prompt update on my vehicle and a viable transportation solution while repairs are pending.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 984-2417 when you have a chance. Thank you, and we look forward to hearing from you.

I had a fantastic experience with the entire BMW staff

I had a fantastic experience with the entire BMW staff during my visit. From the moment I walked through the door, the receptionist greeted me with a warm smile and ensured that I felt welcome. As I moved through the process, every member of the team I encountered was equally professional and attentive. The sales representatives took the time to understand my needs and preferences, guiding me through the various models and options available. He were knowledgeable, providing detailed insights about each vehicle’s features and performance. When I reached the financial advisor, I was pleasantly surprised by how thorough yet straightforward the financing options were explained. He took the time to walk me through each option, answering all my questions. Overall, the excellent customer service and the genuine care for my needs made this experience remarkable. I felt supported and valued throughout the entire process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Awesome experience…JeQuan Gaston is the best!

Awesome experience…JeQuan Gaston is the best!Everone was so nice and professional. Great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Tyreek was amazing and very knowledgeable.

Tyreek was amazing and very knowledgeable. He clearly showed he wanted our business Service manager was pleasant as well BMW was very clean. Everyone was helpful and attentive

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Bought new vehicle on 5/14 Devin salesman very

Bought new vehicle on 5/14 Devin salesman very professional and did a wonderful job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

BMW of Montgomery got me in the car I love.

BMW of Montgomery got me in the car I love. The service there was phenomenal. I would highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

BMW made my new vehicle purchase seamless.

BMW made my new vehicle purchase seamless. The staff is always very helpful and friendly. I will definitely be back in the future. I absolutely love my new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!