Reviews
I have 2 BMW's and although they run good for the most
I have 2 BMW's and although they run good for the most part, I have received nothing more than a hassle every time I bring in one of my vehicles for repair. First, they are never able to replicate anything, so they say; therefore, they do not fix anything. Lastly My fiancé brought in her car to have an oil change. The service representative made a bunch of other unneeded recommendation without giving her the cost of these services. She thought these services were part of the extended warranty that we had purchased. These were things like flush out the brake fluid, change air filters etc. Nothing that was actually required within the first year. When she went to pick up the vehicle they tried to charge her over $700. These people are basically trying to take advantage of women who do not know anything about cars. Their service department doesn't fix anything necessary and try to charge you for unnecessary items.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
My name is Jason Wilson and I am the General Manager of BMW of Montgomery. First of all, allow me to say that I appreciate you and your fiancée's business. I would like the opportunity to discuss your recent experiences with our Service Department that may have led to this review. Our service team should always provide a detailed quote and receive an approval before completing any repairs or services to a guests' vehicle. If that did not happen with you or your fiancé, I would like to learn more about what transpired. Our goal is to provide exceptional service to all of our customers, and it seems we may have fallen a bit short here. Please feel free to contact me on my cell at 334-531-7138! I hope to talk to you soon, Jason Wilson.
The sales rep was very professional, knowledgeable about
The sales rep was very professional, knowledgeable about the car and features and made the whole process easy. I would definitely buy from him again!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very good am glad to have done business with them Chance
Very good am glad to have done business with them Chance and Madison were gro
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sale bad car but never tell the true, chair ripped,body
Sale bad car but never tell the true, chair ripped,body not good repairs, paint still have alots lines,
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
My name is Jason Wilson and I am the General Manager here at BMW of Montgomery. Unfortunately, I was unable to see a recent visit or purchase from the information submitted on this review. It sounds like you may have already purchased a vehicle from us and are not happy with its condition. I would like to discuss this with you and see if there is anything I can do to assist. It is our goal to make sure our customers are 100% satisfied with both their purchase and ownership experience and I will do anything in my power to make that happen. Please give me a call on my cell at 334-531-7138 to discuss. Thank you, Jason Wilson.
They refused to sell me a used car because they assumes
They refused to sell me a used car because they assumes that I was buying for someone else. They approved me one day before with a joint credit. My income is good and my credit 830.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Mr. Fierro, my name is Jason Wilson and I am the General Manager here at BMW of Montgomery. I recently tried reaching out to discuss your visit to our dealership but was unable to connect with you. Thank you for giving us the opportunity to earn your business and taking the time to share your feedback. At BMW of Montgomery we pride ourselves on delivering exceptional customer service, and it's disappointing to learn that we may have fallen short in your case. Please understand that it is always our goal to assist every customer in purchasing a vehicle but we must work within the guidelines of our lending partners. That said, we still have options for you to purchase the vehicle you were interested in, and I would be happy to discuss these opportunities with you. Additionally, I'd like to explore ways to make up for your experience. Feel free to contact me directly on my cell at 334-531-7138. I hope to hear from you soon, Jason.
Salesman was wonderful.
Salesman was wonderful. Patient with my questions and not pushy. Everyone at the dealership were nice. Devon was so helpful making the process so easy. Love my new car and highly recommend Mr Walker.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We truly appreciate your feedback and are so glad we could exceed your expectations! Thank you for trusting us, and we’re here anytime you need us.
Devin provided excellent customer service.
Devin provided excellent customer service. My husband & I were very pleased. We now consider Devin as the BMW Representative. Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Tyreek E.
Tyreek E. is God sent. His professionalism and his belief in building relationships speaks volumes! He’s a true gem at BMW of Montgomery!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Buying a car at BMW Montgomery was a Wonderful
Buying a car at BMW Montgomery was a Wonderful experience. Our salesman, Tyreek, was knowledgeable, patient and helped us to get an excellent deal. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Every thing went as plan, I was looking for a perfect car
Every thing went as plan, I was looking for a perfect car with a perfect price and let me tell you I found just that at BMW of Montgomery… the stuff and everyone was nice and friendly….
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your positive comments about BMW of Montgomery! Please let us know if there is anything else we can do for you; we are more than happy to help!
Hi, thank you so much for your positive comments about BMW of Montgomery! Please let us know if there is anything else we can do for you; we are more than happy to help!