BMW of Montgomery

My service representative was Jeffrey Ashurst. He provided exceptional customer service/care. He paid attention to all details. Cost of services were within my budget.

A good job was done by dealership realigning my active kidney grille, headlight and bumper cover that was done incorrectly by Classic Collision who is a subcontracted body shop for BMW Of Montgomery. The hood is currently not quite centered.

This dealership and my service advisor, Bryan, took great care of me! My car was here for a few weeks due to some major repairs that were needed, and they took great care of my car and restored it back to perfect driving condition! They were great in answering all of my questions and updating me on the repair process. My car happened to break down in Montgomery, and I hadn?t ever been to this BMW dealership, and they treated me so well that I?m now changing my home dealership to them!! I?ve had buying/repair experiences at 3 BMW dealerships, and this one is my favorite!

No stress auto purchase that was actually enjoyable! Every request I had was delivered

I told finance guy exactly who I wanted financing with. He went with someone else on his own without contacting me. Probably to get a kick back? smh. I?m now forced to refinance and spend more money because of his mistake and greed.

Good, no pressure sales, hood deal great car. Great sales person. Will recommend if lookbfir a good low mileage like new used car.

I told the finance guy what company I wanted for financing. He went with someone different without contacting me. Probably to get a kick back… smh. I’m now forced to refinance to the company I wanted originally. I’m forced to pay extra fees. Lazy, incompetent, and greedy are the best ways for me to describe this finance snake.

Great Customer Service!!! Madison was great! Went out of her way to make sure I stayed in my budget. She worked with Danny, they both were very helpful. Finance Manager was a very pleasant man, a pleasure to work with too. Can't say enough about how great they all were! Great team! I just LOVE my new vehicle, well new to me! Thanks for everything!!!

I always have exceptional customer service experience when I visit BMW of Montgomery. The staff at this location is beyond helpful and are committed to making sure the customers are well taken care of.

My experience with the service department has been great (Bryan is super, and the dealership's courtesy driver is an asset to the dealership), but my recent experience with the parts department was a bit disappointing. I ordered a windshield only to be told three weeks later that the part was on backorder from Germany. Luckily, someone had ordered, and then cancelled the order, for a windshield, and I was able to have my wind shield replaced. I feel that someone should have told me about the back order instead of telling me, on two separate occasions, that the part is expected "this Friday." Other than the above bump-in-the -road, I am very satisfied with the dealership.