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Reviews

Average Ratings

4.9
1805 lifetime reviews. Includes reviews from DealerRater.com
  • Tammy Wagner made for a great car buying process!

    Tammy Wagner helped me buy my first new car and made me feel completely at ease throughout the entire process. She answered every question I had a...

    Dealer Response

    Thanks Nicki! We're so pleased to hear that Tammy was able to make sure that your car buying experience was so pleasant, and that you felt confide...


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    Tammy Wagner helped me buy my first new car and made me feel completely at ease throughout the entire process. She answered every question I had and made sure I understood what I was agreeing to. I would gladly recommend her to anyone looking to buy a car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks Nicki! We're so pleased to hear that Tammy was able to make sure that your car buying experience was so pleasant, and that you felt confident and at ease from start to finish. We appreciate your recommendation and hope to work with you again in the future. Regards, Crown Buick GMC


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  • Violet Gets the Job Done

    My wife and I spotted an Avalon on the Crown Buick website and went to look at it Sunday evening, but did not speak to anyone. The car was really...


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    My wife and I spotted an Avalon on the Crown Buick website and went to look at it Sunday evening, but did not speak to anyone. The car was really nice but just a little out of our budget. Monday morning, I called the dealership and spoke with Violet De Souza and she indicated they wanted to help. She was so friendly and sincere! I told her we were very interested and after talking with her a few minutes we Made an appointment for Wednesday after work. (Great Service) Violet went the extra mile as you will read. Though they did not have to we noticed the dealership kindly took the car down from the website even though it was only my word that we were likely going to buy the car. (Great Service) That same Monday evening around 6:00 i called the dealership. Violet was schedule to go home at 5:00 but happened to still be there. I told her if she could wait till 7:45 when in finished with an appointment i would come by that evening or we could wait till Wednesday as originally planned. She wanted to help and said she would stay. (Great Service) I arrived we spoke and took the care for a quick spin. Loved the car! We agreed on a price and even though it was late she decided to stay even later to finish the paperwork. She did not pass me off to anyone else so she could go home. (Great Service) We did not leave the dealership till after 9:00 once all the paperwork was done. She even let me use her computer to gather the insurance documents we needed too! (Great Service). As you can see we had great service throughout the experience. If Ms. De Souza is a representation of the rest of the folks at Crown Buick GMC we will go again when we have need. Great service! Thanks also to George the credit mgr. who also stayed late. Do you know what happened next? Yep,, I drove the car home. Done!!! Thomas V. K.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • John Lajb
    March 28, 2017

    Stopped in and John Greeted us and was super helpful and informative.. We told him we were a few months away from purchasing and he did not pressu...


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    Stopped in and John Greeted us and was super helpful and informative.. We told him we were a few months away from purchasing and he did not pressure us He answered all our questions.. We will definitely come back and ask for him!

    Does recommend this dealer

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  • 5 diamond Ins claim
    March 28, 2017

    We have a five diamond finish protection policy. Chuck Stickney handle our inquiry and walked us thru the entire process. from filing to completio...


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    We have a five diamond finish protection policy. Chuck Stickney handle our inquiry and walked us thru the entire process. from filing to completion. After submitting the estimate he followed up by keeping us informed. he also coordinated our obtaining a rental car with Enterprise. The estimated time necessary to complete the work was spot on and went off without a hitch.Kudo's to Chuck for his expertise and professionalism in making this an enjoyable experience and not a battle.

    Does recommend this dealer
    Came in for service or repair

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  • Amy Simpson - Outstanding
    March 28, 2017

    What can I say.....?!! Amy Simpson is the BOMB!!!! When you hear ad's about "The Crown Experience" your like "yeah okay whatever "- definitely not...


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    What can I say.....?!! Amy Simpson is the BOMB!!!! When you hear ad's about "The Crown Experience" your like "yeah okay whatever "- definitely not you typical sales person. I came in on a weekday - there I was living prey - interested in a Encore - i expected to be gang rushed but no - Amy made eye contact with me - her smile beamed - not because I was fresh meat - but it was as I could soon tell - she was interested in what I was looking for and her hand shake was firm and business oriented. She took me to her office - addressed what i needed in a new car - and gave me some options of what we should look at so we weren't mucking around - needless to say what really knocked it out of the ballpark for me was she actually took time to take me back to their service department and introduced me to two of the guys that would be taking care of me if I had any problems - seem less process - At the end of the day - AMY Simpson (and I have bought more than a few cars in my day) is Second To None in her professional ism and knowledge of cars and how a customer should be treated. CLONE AMY!!!' I will never buy another car without her help :) William

    Does recommend this dealer

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  • Drove away satisfied
    March 28, 2017

    I came into look at a GMC and was pleased with the service that I received. Mike Clark was great and I drove away with a new GMC.


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    I came into look at a GMC and was pleased with the service that I received. Mike Clark was great and I drove away with a new GMC.

    Does recommend this dealer

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  • EXCELLENT SERVICE
    March 28, 2017

    Bill Hevel and the Crown Buick service team have done it once again! The fast friendly and coureous service provided made getting my car serviced...


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    Bill Hevel and the Crown Buick service team have done it once again! The fast friendly and coureous service provided made getting my car serviced a breeze. Thanks again!

    Does recommend this dealer
    Came in for service or repair

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  • Always a great experience
    March 28, 2017

    There's only one guy I call when my vehicle needs something it's bill he is always straight and honest no matter what...i can't stress enough how ...


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    There's only one guy I call when my vehicle needs something it's bill he is always straight and honest no matter what...i can't stress enough how easy that makes a visit to a car dealership

    Does recommend this dealer
    Came in for service or repair

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  • Came in for a test drive
    March 27, 2017

    We came in for a test drive a couple cars to see if we liked how GMC drove.. Our sales man John Lajb was great!


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    We came in for a test drive a couple cars to see if we liked how GMC drove.. Our sales man John Lajb was great!

    Does recommend this dealer

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  • Excellent service

    Bill Hevel and the Crown Buick service team have done it once again! The fast friendly and coureous service provided made getting my car serviced...


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    Bill Hevel and the Crown Buick service team have done it once again! The fast friendly and coureous service provided made getting my car serviced a breeze. Thanks again!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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