Reviews
Edward was very friendly and extremely helpful! When we walked in he greeted us professionally and found the right truck for us! We love our 1500 Denali. Thank you again Edward
Edward was very friendly and extremely helpful! When we walked in he greeted us professionally and found the right truck for us! We love our 1500 Denali. Thank you again Edward
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
William, Congratulations on your 1500 Denali! We're pleased that Edward welcomed you professionally and provided the friendly, knowledgeable assistance that helped you find the right truck. It's wonderful to know you're enjoying your purchase. Thank you for recognizing Edward's excellent service!
Came in for 4 new tires and alignment. Wait time was not too bad little over two hours. Got my truck back to find mechanic had put spare tire in bed of the truck instead of under the bed position. When i got a chance to put it where it belongs i find out mechanic removed the valve stem core so i was left with a flat tire. called the service manager and got his voice mail and left a message. I still have not received a call b acknowledging this issue. Also all tire pressures were way below recommended settings.
Came in for 4 new tires and alignment. Wait time was not too bad little over two hours. Got my truck back to find mechanic had put spare tire in bed of the truck instead of under the bed position. When i got a chance to put it where it belongs i find out mechanic removed the valve stem core so i was left with a flat tire. called the service manager and got his voice mail and left a message. I still have not received a call b acknowledging this issue. Also all tire pressures were way below recommended settings.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark, Thank you for bringing these concerns to our attention. We sincerely apologize that your spare tire was not returned to its proper location, that you discovered it was flat with the valve stem core missing, and that the tire pressures were below the recommended levels. We're equally concerned that your message to our service manager has gone unanswered. This is not the level of workmanship or communication we expect to provide. We appreciate your feedback and would welcome the opportunity to review these issues with you.
Kim Moore was my service advisor and she is amazing, very friendly, professional and knowledgeable. I highly recommend you getting your vehicle services here and requesting Kim as your Service Advisor.
Kim Moore was my service advisor and she is amazing, very friendly, professional and knowledgeable. I highly recommend you getting your vehicle services here and requesting Kim as your Service Advisor.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jeff, for your positive review! Offering quality and efficient service is so important to us, and we are glad Kim provided you with nothing less. She will be honored to have earned your kind recommendation. Take care!
Ed Ma was great! Looking for a used Yukon for my wife. Ed was very knowledgeable and professional throughout the whole time! Will continue doing business with him!
Ed Ma was great! Looking for a used Yukon for my wife. Ed was very knowledgeable and professional throughout the whole time! Will continue doing business with him!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rod, thank you for your positive review! We are so glad Ed provided you with top-notch service and he will be honored to know how confident you are in his efforts. We wish you safe travels. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with.
Tammy Wagner is highly professional and helpful. During my life I have acquired many cars but this experience was the smoothest ever.
Tammy Wagner is highly professional and helpful. During my life I have acquired many cars but this experience was the smoothest ever.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, thank you for your positive review! We realize you have several options when choosing a dealership, and we are honored you picked us. We are so glad Tammy took exceptional care of you and ensured your visit was as seamless as possible. Wishing you the safest of travels- on behalf of the entire team!
Jay is very courteous and respectful. His work ethics are highly valued. We love the customer Care experience that he provides each visit.
Jay is very courteous and respectful. His work ethics are highly valued. We love the customer Care experience that he provides each visit.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Since you mentioned this being a recurring experience with Jay, it's worth acknowledging that consistency first. His courteous, respectful approach and strong work ethic clearly come through at every visit, creating the kind of customer care experience that keeps you coming back. Our team looks forward to being your trusted destination for all your automotive care.
John Grundon and Kim did a fantastic job thank you very much perfect service. Special order handling warranty timing and the facilities are fantastic everyone that works there is very friendly.
John Grundon and Kim did a fantastic job thank you very much perfect service. Special order handling warranty timing and the facilities are fantastic everyone that works there is very friendly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing how John and Kim handled everything perfectly, from the special order to the warranty timing, and for the kind words about the friendly team and the facilities. Wishing you safe travels ahead.
Crown GMC is always the way to go. Claire Simpson and Dave Boldin made the experience worry free. Third truck I’ve bought from Crown and they always make it easy. Thank you!
Crown GMC is always the way to go. Claire Simpson and Dave Boldin made the experience worry free. Third truck I’ve bought from Crown and they always make it easy. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Third truck with Crown really speaks to that trust you have in Claire and Dave. Thank you for the continued business, we hope you'll consider us again for all your future automotive needs.
Fast and easy process with Crown Buick GMC! We came in looking for a new Buick and Ed greeted us. He was very polite and easy going. We weren’t being pressured and he knows everything about the vehicle! Thank you for all the help.
Fast and easy process with Crown Buick GMC! We came in looking for a new Buick and Ed greeted us. He was very polite and easy going. We weren’t being pressured and he knows everything about the vehicle! Thank you for all the help.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing how polite and easygoing Ed was, keeping things pressure free. We wish you safe travels and hope you'll consider us again for all your future automotive needs.
Great Experience with Edward Ma! We have purchased a few cars from Crown Buick GMC. Every time the experience was great. Edward was extremely knowledge with our new Yukon XL AT4. The whole process was easy and quick. Would definitely continue our business here.
Great Experience with Edward Ma! We have purchased a few cars from Crown Buick GMC. Every time the experience was great. Edward was extremely knowledge with our new Yukon XL AT4. The whole process was easy and quick. Would definitely continue our business here.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your continued business with Crown Buick GMC really stands out, and it's great to hear Edward's knowledge of the Yukon XL AT4 kept this purchase as easy and quick as the ones before. We're glad the process came together so smoothly once again, and we look forward to the opportunity to be your trusted destination for all your automotive needs.