Reviews
I am writing this because no one will return my calls & I keep getting pending charges from Hertz - the dealership's car loaner partner. As a first-time customer of Crown GMC Buick, this has been a terrible first impression. When a customer brings in a relatively new vehicle with a major warranty issue, spends an additional $1200 on maintenance and tires, and entrusts the dealership with both their vehicle and rental car arrangements, they should reasonably expect better communication, better follow-through, & a higher level of customer care. I recently relocated to St. Petersburg, and this experience has been a stark contrast to the level of service we have come to expect from GMC dealerships in VA.
I am writing this because no one will return my calls & I keep getting pending charges from Hertz - the dealership's car loaner partner. As a first-time customer of Crown GMC Buick, this has been a terrible first impression. When a customer brings in a relatively new vehicle with a major warranty issue, spends an additional $1200 on maintenance and tires, and entrusts the dealership with both their vehicle and rental car arrangements, they should reasonably expect better communication, better follow-through, & a higher level of customer care. I recently relocated to St. Petersburg, and this experience has been a stark contrast to the level of service we have come to expect from GMC dealerships in VA.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great job Ed Ma and Crown! We purchased 2023 Acura RDX. Crown and Ed made the whole process easy and we are very happy. We felt very comfortable throughout the whole process.
Great job Ed Ma and Crown! We purchased 2023 Acura RDX. Crown and Ed made the whole process easy and we are very happy. We felt very comfortable throughout the whole process.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
On behalf of Ed Ma, we thank you for choosing your new Acura RDX with us! We're grateful that he made the entire process seamless and helped you feel comfortable throughout. Enjoy your Acura and let us know if there is more we can do for you.
It’s always been a wonderful experience dealing with Tammy Wagner. Very professional and knowledgeable I drive from Miami to only buy cars from Her
It’s always been a wonderful experience dealing with Tammy Wagner. Very professional and knowledgeable I drive from Miami to only buy cars from Her
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the wonderful review and for your continued loyalty! We truly appreciate you driving all the way from Miami to work with Tammy. Her professionalism and expertise are exactly what we strive for at Crown Buick GMC. We look forward to helping you with your next vehicle purchase!
Boris as always was amazing start to finish …he goes way above in helping in any way he can to make the experience as easy and painless as possible.Thank you to him and the rest of the staff at Crown !!
Boris as always was amazing start to finish …he goes way above in helping in any way he can to make the experience as easy and painless as possible.Thank you to him and the rest of the staff at Crown !!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are delighted to receive your review recognizing Boris and the exceptional care he consistently provides from start to finish! It's clear he goes above and beyond to ensure every experience is as seamless as possible, and we're grateful for your kind words extended to the rest of our staff as well. Please let us know if we can be of any help to you.
Had a great experience! Sales, Boris Cehic, was friendly and transparent with pricing. Traded in my 2016 vehicle that I’ve always serviced here. The whole process was fast and very professional!
Had a great experience! Sales, Boris Cehic, was friendly and transparent with pricing. Traded in my 2016 vehicle that I’ve always serviced here. The whole process was fast and very professional!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ben, thank you for your positive review! We are honored by your continued business, and we are so glad Boris took exceptional care of you and ensured your experience with us was 5-stars. It is our pleasure to assist you in any way possible. Wishing you the safest of travels until we meet again!
Ed Ma and the whole Crown sales department is amazing. They worked with me patiently and helped us get the right vehicle. highly recommend
Ed Ma and the whole Crown sales department is amazing. They worked with me patiently and helped us get the right vehicle. highly recommend
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the wonderful feedback and for choosing us for your vehicle purchase. We are pleased to hear that Ed and our sales team took the time to ensure you found the right fit for your needs. From finding the perfect vehicle to keeping it running at its best, we are here to serve you at every stage of your automotive journey.
Claire Simpson did an outstanding job. She was helpful and knowledgeable. She was very efficient.
Claire Simpson did an outstanding job. She was helpful and knowledgeable. She was very efficient.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the wonderful feedback regarding your experience with Claire. We are pleased to hear that she provided knowledgeable and efficient service from start to finish. Whether you are in need of a new vehicle or routine maintenance, our team at Crown is always here and ready to exceed your expectations.
Clare and Dan both helped me to find a car. Clare showed me a beautiful 2015 Buick Lacrosse. We went for ride, it rode really beautifully. Also Dan was very helpful with the financing! They were very very helpful and also very friendly! I would go back there again.
Clare and Dan both helped me to find a car. Clare showed me a beautiful 2015 Buick Lacrosse. We went for ride, it rode really beautifully. Also Dan was very helpful with the financing! They were very very helpful and also very friendly! I would go back there again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for choosing us and for the kind words about Clare and Dan! We are pleased to hear that they worked together to make your experience enjoyable and that the 2015 Buick LaCrosse was the perfect fit for you. Congratulations on your new vehicle, and our team is always here to assist you with all of your automotive needs, whether it is keeping your car in top condition or finding your next great ride.
Tammy Wagner is amazing, my second vehicle through her and wouldn't have it any other way. No sitting all day or being pressured in anyway. In need of vehicle, Tammy at Crown Buick/GMC is your girl.
Tammy Wagner is amazing, my second vehicle through her and wouldn't have it any other way. No sitting all day or being pressured in anyway. In need of vehicle, Tammy at Crown Buick/GMC is your girl.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your review for Tammy means a lot to us, thank you for sharing your generous feedback about her help. We hope you enjoy your new car and as a testament to how much we are committed to your customers' satisfaction, you are welcome to contact us anytime you need help with your automotive matters.
Tanya has sold me 3 cars i am loyal to Tammy love buicks very much
Tanya has sold me 3 cars i am loyal to Tammy love buicks very much
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are honored to have your loyalty, thank you for your review! Tammy and our team will surely be of service to you anytime you need our automotive help.