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Crown Buick GMC

(1,273 reviews)
2023 national dealer award
View 26 awards
2023 national dealer award 2023 state dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2017 national dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,273 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Buick GMC from DealerRater.

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Ed Ma and the whole Crown sales department is amazing. They worked with me patiently and helped us get the right vehicle. highly recommend

Ed Ma and the whole Crown sales department is amazing. They worked with me patiently and helped us get the right vehicle. highly recommend

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the wonderful feedback and for choosing us for your vehicle purchase. We are pleased to hear that Ed and our sales team took the time to ensure you found the right fit for your needs. From finding the perfect vehicle to keeping it running at its best, we are here to serve you at every stage of your automotive journey.

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Claire Simpson did an outstanding job. She was helpful and knowledgeable. She was very efficient.

Claire Simpson did an outstanding job. She was helpful and knowledgeable. She was very efficient.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the wonderful feedback regarding your experience with Claire. We are pleased to hear that she provided knowledgeable and efficient service from start to finish. Whether you are in need of a new vehicle or routine maintenance, our team at Crown is always here and ready to exceed your expectations.

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Clare and Dan both helped me to find a car. Clare showed me a beautiful 2015 Buick Lacrosse. We went for ride, it rode really beautifully. Also Dan was very helpful with the financing! They were very very helpful and also very friendly! I would go back there again.

Clare and Dan both helped me to find a car. Clare showed me a beautiful 2015 Buick Lacrosse. We went for ride, it rode really beautifully. Also Dan was very helpful with the financing! They were very very helpful and also very friendly! I would go back there again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for choosing us and for the kind words about Clare and Dan! We are pleased to hear that they worked together to make your experience enjoyable and that the 2015 Buick LaCrosse was the perfect fit for you. Congratulations on your new vehicle, and our team is always here to assist you with all of your automotive needs, whether it is keeping your car in top condition or finding your next great ride.

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Tammy Wagner is amazing, my second vehicle through her and wouldn't have it any other way. No sitting all day or being pressured in anyway. In need of vehicle, Tammy at Crown Buick/GMC is your girl.

Tammy Wagner is amazing, my second vehicle through her and wouldn't have it any other way. No sitting all day or being pressured in anyway. In need of vehicle, Tammy at Crown Buick/GMC is your girl.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Your review for Tammy means a lot to us, thank you for sharing your generous feedback about her help. We hope you enjoy your new car and as a testament to how much we are committed to your customers' satisfaction, you are welcome to contact us anytime you need help with your automotive matters.

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Tanya has sold me 3 cars i am loyal to Tammy love buicks very much

Tanya has sold me 3 cars i am loyal to Tammy love buicks very much

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are honored to have your loyalty, thank you for your review! Tammy and our team will surely be of service to you anytime you need our automotive help.

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Strongly recommend. Bought my second Buick from Crown. My salesperson Ed Ma was very professional and made he whole process easy for my wife and I.

Strongly recommend. Bought my second Buick from Crown. My salesperson Ed Ma was very professional and made he whole process easy for my wife and I.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new Buick! We are honored by your repeat business, and we are thrilled Ed provided you and your wife with a smooth, 5-star experience. It is our pleasure to assist you in any way possible. Thank you for your positive review and recommendation!

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It is a pleasure doing business with Crown Buick. My service adviser Jacquel Waller helped me understand what chunked tires are. After he explained it to me, i did replace the tires that will needed. When the time comes to get a new car , it will definitely be for this dealership.

It is a pleasure doing business with Crown Buick. My service adviser Jacquel Waller helped me understand what chunked tires are. After he explained it to me, i did replace the tires that will needed. When the time comes to get a new car , it will definitely be for this dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are delighted to receive your review letting us know that Jacquel’s help earned your future business. We assure you our staff is dedicated to delivering the best service possible so we will gladly help you with sales or service anytime, Patricia!

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This is the second car we purchased from Crown Buick/GMC. Our sales professional, Tammy Wagner, was very professional and was especially helpful, informative and persistent. She followed up weekly with automobile information and price reductions. Dave Boldin the sales manager really put together deals that fit my expected budget and he also followed up in writing by asking if he could assist in any way. I took him up on the offer. Dr. John Bertalan

This is the second car we purchased from Crown Buick/GMC. Our sales professional, Tammy Wagner, was very professional and was especially helpful, informative and persistent. She followed up weekly with automobile information and price reductions. Dave Boldin the sales manager really put together deals that fit my expected budget and he also followed up in writing by asking if he could assist in any way. I took him up on the offer. Dr. John Bertalan

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Dr. Bertalan, Thank you for your continued trust in Crown Buick/GMC, we truly appreciate your loyalty! We’re so glad to hear that Tammy provided such dedicated and informative support throughout your search, and that Dave was able to help structure a deal that fit your budget. It means a lot that you chose to work with us again, and we’re grateful you took the time to share your experience. Congratulations on your new vehicle and we look forward to assisting you again in the future!

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Such a great experience. My 3 car I have bought from Crown in St.Petersburg, Florida. I Had the pleasure of meeting Boris Cehic, a salesman at crown. Great personality, very knowledgeable. I would refer anyone going to Crown to ask for Boris.

Such a great experience. My 3 car I have bought from Crown in St.Petersburg, Florida. I Had the pleasure of meeting Boris Cehic, a salesman at crown. Great personality, very knowledgeable. I would refer anyone going to Crown to ask for Boris.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Beatrice, thank you for your positive review! Your continued business means so much to us and we are delighted Boris provided you with a 5-star experience. We are honored by your willingness to refer us to others. Safe travels!

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I purchased my 25 Colorado at a separate dealership and was extremely disappointed in the service my first trip. A friend recommended Crown Buick GMC service, they did not disappoint! Kimberly Moore was my service representative and went above and beyond, communicating on service as well as warranty work. Defineately a customer for life!

I purchased my 25 Colorado at a separate dealership and was extremely disappointed in the service my first trip. A friend recommended Crown Buick GMC service, they did not disappoint! Kimberly Moore was my service representative and went above and beyond, communicating on service as well as warranty work. Defineately a customer for life!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

John, thank you for your 5-star rating! We are so glad that Kimberly took great care of you and kept you well informed throughout the process. It is an honor to have earned your confidence and loyalty. Wishing you the safest of travels until we meet again!

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