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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,400 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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I still have the same problem with the vehicle I had when...

I still have the same problem with the vehicle I had when I took it in for service. Because I have to leave the vehicle with them again, I now have the inconvenience of trying to arrange for transportation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Fair and honest service every time. Been my only...

Fair and honest service every time. Been my only destination for eight years and will continue to be to use them. A-1 service since the very first day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Gary, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Moore Ford. Thanks again for taking the time to leave us this information about your recent visit. Take care!

Jeff has been a great help keeping my GT350 in good...

Jeff has been a great help keeping my GT350 in good health. He has gotten all my warranty issues fixed without any issues. I really appreciate his honesty and communication.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

Jeff Gann takes care of everything the reason I have...

Jeff Gann takes care of everything the reason I have multiple coworkers dropping their cars off to be fixed. Jeff needs a pay raise for sure

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Hands down best service I’ve ever received! Everyone was...

Hands down best service I’ve ever received! Everyone was so nice, polite, respectful and went above and beyond for me. Made it a great experience and will always be a returning customer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ryan was great to work with! Answered my questions with...

Ryan was great to work with! Answered my questions with ease. Communicated everything the whole step of the way and was very polite. Will go back again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Jeff Gann is the service advisor i deal with for car...

Jeff Gann is the service advisor i deal with for car repairs. He is genuine and personable. He is the reason i come back to Bob Moore Ford for the vehicles service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Jeff in service, did an outstanding job! Got my truck...

Jeff in service, did an outstanding job! Got my truck in and diagnose the problem, ordered parts and had me return for installation. Install was completed and had me in my way in a timely manner Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Ed, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Bob Moore Ford

The employees from the service advisrors to the parts...

The employees from the service advisrors to the parts desk and even the cashiers have consistently done an excellent job! All of them have delivered prompt and thorough services to me everytime!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Oil Change

I needed an oil change of which it was done in a timely matter. Service advisor was courteous and explained what would be done regarding the works oil change.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!