Salerno Duane Chrysler Jeep Dodge Ram

Thank you for the wonderful feedback and 5-star review! We’re glad to hear you found the service detailed, helpful, and pressure-free. We truly appreciate your recommendation and look forward to assisting you with your next Jeep purchase!

Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustrations you’ve encountered with the billing and communication throughout your purchase. This is certainly not the level of service we strive to provide, and we apologize for any misunderstandings or delays in resolving your concerns. Please know that we want to make this right and ensure you feel valued as a customer. We encourage you to reach out to our management team directly so we can address your concerns promptly and work toward a satisfactory resolution. Thank you again for bringing this to our attention. We hope to restore your trust in our dealership.

Thank you for the great feedback and 5-star review! We’re thrilled to hear your purchase was hassle-free and easy. We look forward to helping you again in the future and enjoy your new vehicle!

We’re glad to hear you had a quick, pleasant, and professional experience. Your thanks mean a lot—hope to see you again soon!

Thank you for your feedback! We're glad to hear you received good, prompt service. We do apologize for the low charge level when you picked up your vehicle - we appreciate you bringing this to our attention and will work to ensure it doesn’t happen in the future. Thanks again for choosing us!

We're truly sorry to hear about your recent experience. After looking into the situation, we discovered that the issue was caused by the oil cap not being properly rechecked after the oil change, which led to the leak and the oil pressure alert. This was an oversight on our part, and we take full responsibility. As soon as we were made aware, we went to your home to return the vehicle and clean up the oil on your driveway. While we’re glad we could respond quickly, we know this situation shouldn’t have happened in the first place. We truly value your business and appreciate your patience. If there's anything more we can do to make this right, please don't hesitate to reach out directly.

Thank you for bringing this to our attention. We sincerely apologize for the lack of follow-up and the inconvenience you've experienced—especially as a loyal customer who has purchased multiple vehicles from us. This is far from the level of service we aim to provide. We understand how frustrating it must be to deal with ongoing issues, including the recent recall and check engine light after service. Your time is valuable, and it’s clear we’ve fallen short in communicating and coordinating properly with you. We’d like to make this right. Please reach out to our service manager Paul, so we can promptly address the current issue and discuss how we can improve your experience moving forward. We appreciate your feedback—it helps us get better.

Thank you for taking the time to share your experience. While we're glad to hear the buying process itself was smooth, we're truly sorry for the issues that followed. The fee for plate transfer is charged by a third-party service provider, but we understand how frustrating unexpected costs can be. We also sincerely apologize for the errors regarding your registration timing and address. That should not have happened, especially after you provided your updated information. We recognize that the post-sale experience is just as important as the purchase itself, and it's clear we fell short in providing the level of service you deserved. Your feedback is being shared with our team so we can improve these processes and prevent similar issues in the future. If you’d be open to it, we’d appreciate the chance to speak with you directly and make things right. Please feel free to reach out at your convenience.

Thank you for your loyalty and for the kind words! We're thrilled to hear that Sergio has consistently met your needs—four times and counting! We’ll be sure to pass along your praise. Enjoy your new vehicle, and we look forward to helping you again in the future!

Thank you for the kind words and 5-star review! We're glad to hear that Jim and Paul continue to be helpful and responsive. We truly appreciate your trust in us as your go-to dealership and look forward to working with you again!