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Vaughn Automotive

(164 reviews)
Visit Vaughn Automotive
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 702-1985 (888) 702-1985
Used (877) 334-5083 (877) 334-5083
Service (888) 291-2387 (888) 291-2387

Reviews

(164 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vaughn Automotive from DealerRater.

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The deal was brought to me very clear.

The deal was brought to me very clear. I knew how much my trade in was worth and what it was going to cost me to trade. I ordered the vehicle and they kept me informed of when my new vehicle would arrive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Never received response to questions regarding photo

Never received response to questions regarding photo discrepancies dealing with vehicle I was interested in. Photos seemed to be photo shopped and not true of vehicle condition for scratches, ding, etc.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Jr. We apologize about your experience here and we try our best to be 100% transparent with everything. If there is anything else we can do don't hesitate to reach out. Rachel Smith Customer Experience Manager 641-329-6290 / rsmith@vaughnautomotive.com

Easy to deal with, easy transaction .

Easy to deal with, easy transaction . Easiest purchase ive ever made on a new vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I needed an oil change.

I needed an oil change. They got my car in to be serviced in under 10 minutes. The waiting lounge was great! Everything that was done was explained very well. I was in and out in under an hour!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Steven, Thank you for the great review! We appreciate your business and look forward to seeing you in the future! Rachel Smith Customer Experience Manager 641-329-6290 / rsmith@vaughnautomotive.com

Taylor and Nathan were excellent to work with.

Taylor and Nathan were excellent to work with. They made the buying experience easy and efficient. Appreciate how quickly we were able to get to an offer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good to deal with.

Good to deal with. Straightforward and seemed fair. Dean Dining was very knowledgeable and worked to put together a feel.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They were helpful in helping us understand how the

They were helpful in helping us understand how the vehicle worked and were friendly all around

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They had a good selection to choose from.

They had a good selection to choose from. I found the vehicle I was looking for. The salesman was polite, answered all my questions and was very knowledgeable about the vehicle and it’s features.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very helpful and pleasant staff.

Very helpful and pleasant staff. I?ve had my vehicle there more than once to be repaired. Always good service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Carrie, Thank you for the good review. Reach out to me directly if there is anything I can do to make this experience better for you. Rachel Smith Customer Experience Manager 641-329-6290 / rsmith@vaughnautomotive.com

Easy process online.

Easy process online. Salesman was knowledgeable and prompt to answer questions. They made is easy to schedule pickup and trade offer was priced fair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.