Vaughn Automotive

Tried to contact the seller twice. Heard nothing back. I bought a car from someone else.

Chris Utterback gave me a great experience when buying my 2015 ford focus ST. I drove all the way from Madison WI and you guys made it well worth it. I was trading in my 2007 Chevy Silverado and they gave me fair pricing up front on the car as well as the trade in value of my truck. I would Highly recommend buying a vehicle from here. Thanks again.

I was looking to upgrade my truck to a newer model. I had a 2011 Silverado in my sights. It was a nice looking truck and newer than my 2007 Silverado. I test drove it and went back to Vaughn's the next day to talk price. The salesman Curtis took my truck for a drive so we could determine trade in value. I was hoping to get around $12,000 for my truck. The Sales Manager Marcus Bennett then took it for a drive. Marcus brought me a breakdown of what the purchase agreement would look like and how it broke down financially. He then asked if I had ever considered leasing a vehicle. He showed me what the cost of a new 2016 Silverado LTZ would be and it was the same payment per month as the 2011. I also was pleased to see that he was giving me $14,000 trade in for my truck regardless of which truck I decided to take home. Needless to say, I love my new 2016 Chevy Silverado LTZ and was very pleased with my buying experience!

I was planning on purchasing a Toyota Camry but at the last minute, I decided to take a look at the Chevy Malibu. My sales representative was Danny Fane. Danny was very friendly and helpful. He was not aggressive with me to make a purchase and was very knowledgeable about the car. After working with him, I was glad he ending up being my salesperson. I gave the finance representative my information and the loan docs were ready for me to sign the next morning. That process was quick and easy as well. I would recommend Danny to others. Thank You for all your help. Doug Anderson

It's been 43 days since we bought our Corvette from Vaughn's. we're still waiting for our title and registration to show up. You are only supposed to drive on a bill of sale for 30 days in Iowa.

Super fast service - 30 minutes, thereabouts, for an oil change, tire rotation and new wiper blades. Friendly staff and I love that Mandy emails me a reminder to bring my car in for service. Keep up the good work.

Had a excellent experience, very thoughtful staff, excellent customer service, Seth Urgenson and Sheri Fane was very helpful, would definitely recommend

>Warning Car salesman-"James L." and Vaughn Automotive for allowing this type of customer service (or so called service) at there business >This dealership is obviously OK with their data, trust, ethical practices to be incorrect and wrong and also being disrespecting to the customer/consumer & that it is the customer/consumer to be i guess at fault? Well that was my experience. So in other words the most worst & horrible customer service I've ever seen and dealt with. >I would NEVER recommend anyone to come buy or even think about buying a vehicle from this place unless you are OK with being lied to, mislead and then being accused of it being your fault. >>My husband and I were highly interested in a truck that Vaughn Automotive had for sale on their website so we called the next morning and were reassured by "James" that the truck was on the lot and was indeed for sale, and that we could put a $500 deposit on the truck to hold it until we could get there on Saturday. We did not put a deposit down(thank god) because we knew we wouldn't get that money back. Then the next day "James" emailed stating that truck was sold the previous morning (this is the same morning we called and same morning that he told us it was there and was available) in his email it stated that a buyer had came the night before we called and took the truck home! So if we had put $500 down on this truck to hold it, when we had came on Saturday first it wasn't going to be there and second they were just going to help us find another truck that would suit us. I'm sorry but DON'T assume that you would have another truck that would work for us. That is for us to decide not a dealership or a salesman. What horrible customer service to not physically go outside and use your eyes and check your inventory, when you knew a gentlemen had already picked up the truck to take home the night before we even called. Then turn this situation around and blame the customer(ME) for it being our fault for talking numbers over the phone. I understand you don't need any numbers from me when I'm already authorized from my bank to pay what a want in whatever amount i choose. I was going to the dealership on Saturday with check IN HAND to pay for this truck IN FULL, whether we chose to do a trade-in or not. So in the end, "Vaughn Automotive" WILL NEVER get business from me or whoever I know. Good luck to whoever goes and deals with them, but did I warn you. This is what gives a car salesman such a bad name and now I can see why.

>Warning Car salesman-"James L." and Vaughn Automotive for allowing this type of customer service (or so called service) at there business >This dealership is obviously OK with their data, trust, ethical practices to be incorrect and wrong and also being disrespecting to the customer/consumer & that it is the customer/consumer to be i guess at fault? Well that was my experience. So in other words the most worst & horrible customer service I've ever seen and dealt with. >I would NEVER recommend anyone to come buy or even think about buying a vehicle from this place unless you are OK with being lied to, mislead and then being accused of it being your fault. >>My husband and I were highly interested in a truck that Vaughn Automotive had for sale on their website so we called the next morning and were reassured by "James" that the truck was on the lot and was indeed for sale, and that we could put a $500 deposit on the truck to hold it until we could get there on Saturday. We did not put a deposit down(thank god) because we knew we wouldn't get that money back. Then the next day "James" emailed stating that truck was sold the previous morning (this is the same morning we called and same morning that he told us it was there and was available) in his email it stated that a buyer had came the night before we called and took the truck home! So if we had put $500 down on this truck to hold it, when we had came on Saturday first it wasn't going to be there and second they were just going to help us find another truck that would suit us. I'm sorry but DON'T assume that you would have another truck that would work for us. That is for us to decide not a dealership or a salesman. What horrible customer service to not physically go outside and use your eyes and check your inventory, when you knew a gentlemen had already picked up the truck to take home the night before we even called. Then turn this situation around and blame the customer(ME) for it being our fault for talking numbers over the phone. I understand you don't need any numbers from me when I'm already authorized from my bank to pay what a want in whatever amount i choose. I was going to the dealership on Saturday with check IN HAND to pay for this truck IN FULL, whether we chose to do a trade-in or not. So in the end, "Vaughn Automotive" WILL NEVER get business from me or whoever I know. Good luck to whoever goes and deals with them, but did I warn you. This is what gives a car salesman such a bad name and now I can see why.

Everyone is always so helpful. I love that you provide a shuttle service, it makes it easier to drop off my car and go on to work instead of waiting for it.