Reviews
No good business
I tried to contact this dealership via email & things were okay. I would ask questions that were never answered & then I would be pushed onto someone else. I called only to get voice mail. I was interested in purchasing a car on Friday. I called on Thursday & was bounced around from Gabbie to the financial department to Eric, and finally I asked to speak to a supervisor who only took my information down & still didn't help with a purchase. I was told I would be emailed back & never received anything. This dealership seems really shady. You call about prices & you get the run around. I would avoid this dealership at all cost.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
As one of the owners I want to thank you for the feedback and say I'm sorry your experience was not what it should have been. Please reach out to me personally via email or my cell phone 641-799-5955 I would like to get more info on your experience and figure out where we failed. Thanks, Josh VanNess joshv@vaughnautomotive.com
Purchasing a 2013 Ram Laramie
Dealing with Gabby Trejo was a pleasure. Every thing from the test drive, to the financing was excellent. The dealership was very fair in the price of the vehicles that we were trading in and buying of our new vehicle. I would recommend this dealership to anybody looking for a vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the feedback. We appreciate your business. Josh VanNess, Vice President/Owner
2013 Chevy Traverse From Vaughns
Had been talking to a couple of other dealerships and decided to try Vaughns glad we did. Good staff that didn't hound you or have to keep going back with another offer from their supervisor. Good quick experience they found us the car we wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Clayton was very helpful.
I found Vaughn on the internet. I'd never heard of them before. I was looking at a brand new Cadillac Escalade. Clayton was very helpful in helping me figure out which packages had which options. Very nice guy, & really tried to earn my business. I ended up purchasing a "lightly used" Escalade from a different dealer to save about $15K. Vaughn didn't have any used ones, or I would've purchased from Clayton. Would like to buy a car there sometime.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Gabbie sold us a Fit!
We looked all over the state for a used Honda Fit and found the exact year, model, and color at Vaughn Motors. It was a long drive but well worth it. We are very happy with our purchase and were happy with our saleswoman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
buick buyer
clean facility that was easy to locate and pleasant sales staff
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pesky problem fixed at last
Fixed a problem I had been experiencing for a while but was unable to duplicate. They found the problem, and fixed it at a reasonable cost. Well done!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
NOT PUSHY, VERY CORDUAL AND POLITE. AND CLEAN !
Everything!!! I AM TOTALLY ENJOYING MY CRUZE!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellence in Customer Service
Caroline was GREAT and the staff did a great job fixing my vehicle and the sales staff was a pleasure to work with. Dan Miller has a good crew!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Enjoying the Buick!
The courtesy of all of the team was great!. I was treated like I was somebody important!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase