Vaughn Automotive

Very professional and nice and neat and cool and awesome.

I recently inquired about 2 separate vehicles on 2 separate occasions, and never heard back from Vaughn either time. Honestly, what is the point of having a "contact dealer" form if you're not going to respond to customer questions? I don't mind making a drive to Ottumwa, but I'm not going to do so if I can't even have basic questions answered before investing the time and effort. With its lackadaisical customer service, this dealership is costing itself business (including mine).

Great discounts very fast transaction,special thanks to Gabby.

I can't even imagine trying to go to another dealer after all my many cars and trucks that I have purchased from Vaughn motorsl..starting with the original owner downtown Ottumwa. My first Cadillac was a deal made with the owner and I was very shocked with the wonderful deal Mr. Vaughn gave me. The service and purchases have continued with the owner/operator now(grandson of that wonderful Mr. Vaughn)...Our salesman that we use all the time now is Bill and he is a go get it done type of salesman. We have NEVER regretted any purchase we have made with VAUGHN MOTORS,OTTUMWA IOWA

Giving 1 star bc I have to in order to leave this review. Was beyond disappointed when I tried to purchase a car and was lied to and given the run around for 4 days. Went to another dealer and was approved and bought a car that is nicer and newer than anything vaughn automotive declined to finance me for. Would not EVER suggest them to anyone else!

Bought a 2012 Sonic off them and had it service there regularly. Had nothing but problems dealing with the service department. Every time I would go in, the mechanics would be goofing off and had to wait a great deal of time to talk with someone. Had lots of problems with the car since day one and every time the would look at it, they said they did not find anything wrong and i would continue to have the problem. Went in with a vacuum leak from the valve cover gasket while it was still under warranty. The service rep wanted to charge me the $220 to replace it and would argue with me that the warranty would cover it since it was part of the power train. The last time I was in was to purchase new tires, which a few days later they charged my credit card twice. I had to work with the lady in charge of the billing and she did not want to return MY money and treated me with disrespect. That was the last straw so I went to another dealer and they fixed the problems that Vaughns didn't want to mess with. The reason I bought my car there was my Grandfather worked there his whole life and my family has bought several vehicles off them, thought I would be treated great, guess not. Next time ill buy from someone else do to their lack of customer service.

Have had my new cruze for bout a week now and love it!! Eric Goheen was a big help and everyone else at Vaughn's. Even though took some time in the buying process had a good experience from the step in the door till the drive off the lot ... would consider buying from them again

Just bought a 2014 Silverado from Vaughn Automotive. I would highly recommend going there to anyone. I worked with Clayton and he was great! I will consider this dealership for my next vehicle based on my experience.

I have purchased a variety of vehicles from Vaughns, Been pleased every time.

I have bought 2 vehicles in the last 8 months. Vaughn Automotive will always be my first choice.