Reviews
Enjoying our Cruze
We were very pleased that we were able to buy the Cruze for about the same as we did our 2009 Malibu. Everything went smoothly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Average at best
The buying experience was ok. Josh was very friendly. They were a little slow and left us waiting for a long period of time while not telling us what was going on. The vehicle was very clean and in good shape, although missing the front plate bracket, which they remedied within a couple days. They use the term "local one owner" rather loosely. Service Dept is horrible, don't ever take a car there for repairs.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
No post-sale customer service
Dealing with them prior to the sale was great, but after the sale there were some minor issues with the vehicle as delivered. I tried repeatedly to contact Josh and Kyle via e-mail and telephone, but neither one ever bothered to respond. Avoid this dealership at all costs.
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I am Chad, one of the owners at Vaughn Automotive. After hearing about this customer experience I contact him wanting to resolve the issues at hand. During this process the customer and I came to an agreement getting both of his issues resolved. The resolution should have been much more timely. Our staff has been instructed to resolve customer concerns in a more customer friendly, timely and efficient manner. We don't anticipate this happening again. If you have further questions or concerns please contact me. My information is below. Chad VanNess Owner/General Manager Vaughn Automotive 641-682-4574
Dealing with them prior to the sale was great, but after...
Dealing with them prior to the sale was great, but after the sale there were some minor issues with the vehicle as delivered. I tried repeatedly to contact Josh and Kyle via e-mail and telephone, but neither one ever bothered to respond. Avoid this dealership at all costs. Revision...Approximately 3 months after the sale, the owner contacted me to resolve the issues. Follow-up service and communications have been great.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a used car