Reviews
The folks at Napleton were easy to deal with. Very...
The folks at Napleton were easy to deal with. Very efficient and knowledgeable. A good experience for both of us. I would recommend them to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Making an appointment was easy, bringing my car in for...
Making an appointment was easy, bringing my car in for service was flawless, getting my car after service was completed was satisfactory. No hassles, service personnel were polite and mechanic was efficient in his work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The guys at Napleton Mercedes are always great! Thorough...
The guys at Napleton Mercedes are always great! Thorough and swift service, and I absolutely love the brand new show room! I felt like I bought a new car, instead of having my used one serviced!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Scheduled Maintenance
The facility is very clean and the service department does what they can to provide additional savings on scheduled maintenance. Even though I booked my appointment three weeks in advance and requested that a loaner car be provided since the work was going to take most of the day, when I arrived they informed me that there were not loaner cars. They offered to reschedule or they could give me a ride home. I was more than happy to take them up on the offer of a ride home to Valparaiso and the gentleman that drove me home was absolutely delightful. They returned my car the next morning to my home all washed and ready to go. This turned out to be a better option since I did not have to return the loaner when my car was done. Thank you Napleton for the ride home and the car delivery.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience overall .. they are happy to work with...
Great experience overall .. they are happy to work with you .. they answer all your questions .. explained everything ..Jim helped me out through all this process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had the pleasure of doing business with Napleton Volvo...
I had the pleasure of doing business with Napleton Volvo recently and Vince and Mike made the whole experience easy and effortless Thank you Guys
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Clean facility, friendly staff! Great customer service,...
Clean facility, friendly staff! Great customer service, wonderful test drive route, sales advisor Jim very friendly, knowledgeable and did everything ti keep me as a customer
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
treated very well
I was treated very well and I don't have time to make any additional remarks. In fact had I known that I would have to give a 25 word review, I would have declined to respond at all.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tony, Vince and Brandon were great. They made the...
Tony, Vince and Brandon were great. They made the selection and purchase of our new vehicle easy and painless. Like a visit with old friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The Service department was awesome. Joseph greeted me and...
The Service department was awesome. Joseph greeted me and I was helped as soon as I got there. I was told it would take approximately 3 hours before my car would be ready but it was ready way before that. I will definitely be back. Thanks so much!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair