Skip to main content

Napleton Autowerks Schererville

(599 reviews)
Visit Napleton Autowerks Schererville
Sales hours: 9:00am to 8:00pm
Service hours: 6:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 6:30am–6:00pm
Tuesday 9:00am–8:00pm 6:30am–6:00pm
Wednesday 9:00am–8:00pm 6:30am–6:00pm
Thursday 9:00am–8:00pm 6:30am–6:00pm
Friday 9:00am–7:00pm 6:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2021 state dealer award
View 7 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (219) 227-3834 (219) 227-3834
Used (219) 227-3833 (219) 227-3833
Service (219) 227-3806 (219) 227-3806

Reviews

(599 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Autowerks Schererville from DealerRater.

Want to share your experience with this dealership?

Write a review

The folks at Napleton were easy to deal with. Very...

The folks at Napleton were easy to deal with. Very efficient and knowledgeable. A good experience for both of us. I would recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Making an appointment was easy, bringing my car in for...

Making an appointment was easy, bringing my car in for service was flawless, getting my car after service was completed was satisfactory. No hassles, service personnel were polite and mechanic was efficient in his work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The guys at Napleton Mercedes are always great! Thorough...

The guys at Napleton Mercedes are always great! Thorough and swift service, and I absolutely love the brand new show room! I felt like I bought a new car, instead of having my used one serviced!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Scheduled Maintenance

The facility is very clean and the service department does what they can to provide additional savings on scheduled maintenance. Even though I booked my appointment three weeks in advance and requested that a loaner car be provided since the work was going to take most of the day, when I arrived they informed me that there were not loaner cars. They offered to reschedule or they could give me a ride home. I was more than happy to take them up on the offer of a ride home to Valparaiso and the gentleman that drove me home was absolutely delightful. They returned my car the next morning to my home all washed and ready to go. This turned out to be a better option since I did not have to return the loaner when my car was done. Thank you Napleton for the ride home and the car delivery.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Great experience overall .. they are happy to work with...

Great experience overall .. they are happy to work with you .. they answer all your questions .. explained everything ..Jim helped me out through all this process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I had the pleasure of doing business with Napleton Volvo...

I had the pleasure of doing business with Napleton Volvo recently and Vince and Mike made the whole experience easy and effortless Thank you Guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Clean facility, friendly staff! Great customer service,...

Clean facility, friendly staff! Great customer service, wonderful test drive route, sales advisor Jim very friendly, knowledgeable and did everything ti keep me as a customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

treated very well

I was treated very well and I don't have time to make any additional remarks. In fact had I known that I would have to give a 25 word review, I would have declined to respond at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Tony, Vince and Brandon were great. They made the...

Tony, Vince and Brandon were great. They made the selection and purchase of our new vehicle easy and painless. Like a visit with old friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The Service department was awesome. Joseph greeted me and...

The Service department was awesome. Joseph greeted me and I was helped as soon as I got there. I was told it would take approximately 3 hours before my car would be ready but it was ready way before that. I will definitely be back. Thanks so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.