Reviews
Great dealership everyone was kind and very professional...
Great dealership everyone was kind and very professional good people. I appreciate the time there team took to give me the best and courteous service . Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service. Everyone is very helpful and...
Excellent service. Everyone is very helpful and considerate. I’m a 35 year MB owner. Thank you for all you have done over these years
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service was excellent. The service team picked up my car...
Service was excellent. The service team picked up my car and left a loaner car for my convenience in case I needed to use a car. They called me and kept me informed when my car would be ready and delivered. I appreciated the pick up and delivery service especially during this COVID-19 pandemic. I felt safer not having to expose myself to a public waiting room.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Consistently the Best!!!!
A wonderful experience. I have been buying Mercedes Benz from 1986 .The vehicles and the service has always been the best thanks to the wonderful staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The best service. Staff is always cordial/courteous. T....
The best service. Staff is always cordial/courteous. T. Turco, V. Fiore,, J. Durant. et all are a pleasure to deal with. Yes, yes yes
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Staff, very friendly, willing to work with customer.
I had issue with check engine light coming on. They replaced both NOX sensors. They tested car prior to returning it back to me. It runs fine.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very happy with my "new" car! Staff made it a great...
Very happy with my "new" car! Staff made it a great experience. Everyone was very accommodating and We feel like we made a fantastic deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Repeat customer
This is the third Mercedes I have bought from them Always a good deal, willing to work with the customer. Thanks Again Every Thing went real smooth Just like a Mercedes
- Customer service 5.0
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wonderful Place
While visiting my daughter, I took my Mercedes to Napelton Autowerks of Indiana for service. The staff is extremely efficient and professional. Mr. Joe Durant in service took care of me and did an excellent job which I'm grateful for. The office of the building is very comfortable and I was able to do quite of bit of work there while waiting on my car. I would HIGHLY recommend Napleton Autowerks to anyone who may not only need a car or service. I'll be returning to have all my car's needs taken care of even though I live downtown Chicago, it would be well worth the trip- Thank you very much Napleton Autowerks of Indiana!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly and professional
Jim was very easy to work with and talk to, We took a test drive, agreed on a price and everything went very smooth. Thanks to everyone
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car