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McGovern Ford at Drum Hill

(420 reviews)
2025 state dealer award
View 3 awards
2025 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(420 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGovern Ford at Drum Hill from DealerRater.

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Highly recommended

I tried another two Ford service centers for maintenance since they are closer to my home but would decide to let McGovern take care of my truck from now on. I would say this is probably the best of all the Ford dealerships in terms of service in nearby regions from my own experience. Fair price and good job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Chunliang, thank you so much for choosing McGovern Ford Lowell for your truck's maintenance! We're honored to be considered the best in terms of service among nearby Ford dealerships. We appreciate your support and kind words. Have a great day!

Very good job. You are the best.

The best service I have had, the front desk, the repairman and everything else in this office was very good, and the customer service that I received was excellent. Not will i be back for more, but I will be passing this to my friends and family. Thanks to everyone that made this happen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Anthony, thank you so much for the kind words! We're delighted to hear that you had such a positive experience with our team at McGovern Ford Lowell. Your recommendation means a lot to us. Drive safely and we hope to see you again soon!

Best Ever!

Best dealership I have ever been to! Sales people are friendly and knowledgeable and most important NOT pushy. If you are considering a new vehicle see Robert, if you are considering a new truck see Dan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Patti, thank you so much for the kind words! We're glad to hear that our sales team provided a friendly and knowledgeable experience. We appreciate your recommendation of Robert and Dan. If there's anything else we can do for you, just let us know!

Great service department.

Great Service. My service advisor Lisa was wonderful. She answered all my questions. They provided transportation home for me. I called in later to see how my vehicle was doing and left a message to be called. Lisa returned my call in a very timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Paul, we're over the moon to hear about your positive experience with Lisa at McGovern Ford Lowell! We appreciate you sharing this and look forward to assisting again in the future. Cheers!

DONT GO ANYWHERE ELSE! THIS IS YOUR DEALER!!

My last car purchase four years ago was a true nightmare. I contacted Rob on a whim with a question about a car. While the Ford he was listing was not going to work for me I had told him what I was looking for and he happened to have one in mind. The process was extremely easy, welcoming, and didn’t feel like a standard car buying experience. The sales manager Scott sat with us and we chatted about fishing, the connection we had to the vehicle and overall just had a nice conversation. We headed off on vacation still thinking about the deal they offered us. We couldn’t pass it up on the car we wanted. We called Rob while away to see if they could secure the deal while we were gone. They did it with no issues! We were excited to come back and pick up our new vehicle. We had the second pleasure of dealing with Paul and another sales man who also made our second trip in extremely painless, fun and they seemed truly excited for our purchase! They were kind to my 3 kids who were in tow too. I can’t recommend McGovern Ford enough for your car buying plans. You won’t go wrong! Best dealer hands down!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sherri, we're over the moon to hear about your awesome experience at McGovern Ford Lowell! It's fantastic that our team could make this process easy and enjoyable for you. Enjoy your new ride, and thanks a ton for recommending us! - McGovern Ford Lowell

F150 seat replace

brought my truck there for a seat replace and the service was great and Carlos is the best, courteous and professional, great service dept I would definitely recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ron, thank you for the great review! We're glad to hear that Carlos provided you with excellent and professional service. We appreciate your recommendation and hope to see you again at McGovern Ford Lowell in the future!

Great service!

I’ve come shopping for a van at this dealership before for an e transit and the gentleman I was speaking with even offered me their sale price over the additional pricing they usually consider which is over 5 grand. I ended up getting a cheaper option for a gas van in the future at a different ford dealership since the markets were super difficult at the time. I just went and got my oil change and tire rotation and I like coming to this branch. They are always so kind and willing to help! Thanks for your great services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Cassandra, thank you so much for choosing McGovern Ford Lowell! We're glad to hear that our team was able to assist you with your oil change and tire rotation. We appreciate your kind words about our service. If there's anything else we can do for you in the future, please don't hesitate to reach out. Have a great day!

Great friendly service department

Great service and a friendly atmosphere making it a positive experience at McGovern Ford at DrumHill Carlos in service was very professional and knowledgeable in assisting me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hey Scott! Thanks for the awesome review of McGovern Ford at DrumHill. We're so glad to hear that you had a positive experience with our service team, especially Carlos. We appreciate your support and hope to see you again in the future! Drive safe out there!

Saw a 2016 Yukon at McGovern Ford on Cargurus

My overall experience was fantastic. I got the car I wanted for the price I wanted. They were more than fair on my trade and got the car inspected and detailed very quickly. The Salesman Craig Ramos was Friendly and knowledgeable and got the deal done without any red tape. I highly recommend the Staff at McGovern Ford. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Chuck, thank you for the fantastic review! We're so glad to hear that Craig and the rest of our team at McGovern Ford provided you with a great car-buying experience. We appreciate your recommendation and hope to see you again in the future. Have a wonderful day!

Great service as always

Went in on a Saturday because I need it in inspection sticker Kathleen checked me in I went in the waiting room and she got me within 20 minutes which was great. I get to finish all my Saturday things and I have one thing done off my list this dealership is always smiles. They take care of the customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Cheryl, thank you for the kind words! We're glad that Kathleen was able to assist you quickly and efficiently. It's always our goal to provide excellent service with a smile. Have a great day and we hope to see you again at McGovern Ford Lowell!